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Senior Retail Sales Leader

2 months ago

Shelby, Michigan, United States Comcast Full time

Comcast is at the intersection of media and technology, driving innovation to deliver unparalleled entertainment and online experiences. As a leader in the industry, we create exciting career opportunities across diverse locations and disciplines. Our remarkable team members are the backbone of our success, bringing cutting-edge products and services to life for millions of customers daily. If you are passionate about teamwork and eager to be part of a transformative journey in media and technology, we invite you to explore a rewarding career with us.

Position Overview

As a Senior Retail Sales Leader, you will play a pivotal role in ensuring an exceptional experience for both customers and employees within our retail environment. You will not only meet your personal sales goals but also contribute to the leadership dynamics of the store. Building strong relationships with customers and team members through your expertise in technology, products, and sales strategies is essential. You will assist in onboarding and mentoring new team members, leveraging your specialized knowledge to support colleagues.

Key Responsibilities

  • Lead by example on the sales floor, demonstrating product knowledge and delivering an outstanding customer experience consistently.
  • Oversee sales floor operations, ensuring standards are upheld while coaching team members to enhance their performance.
  • Proactively engage in achieving and exceeding sales targets, fostering a culture of accountability.
  • Ensure all customer-facing technology is operational, optimizing sales opportunities and enhancing the overall store experience.
  • Support daily operational tasks as directed by management, including staffing and compliance with company policies.
  • Enhance the onboarding experience for new hires, focusing on training and development related to technology and processes.
  • Participate in inventory management and financial audits, addressing any discrepancies as needed.
  • Act as a resource for customer service escalations and operational needs in the absence of store management.
  • Conduct audits of store policies and procedures to maintain a high-performing retail environment.
  • Exercise independent judgment in leadership tasks and responsibilities assigned.

Qualifications

  • Ability to lift and carry items up to 25 pounds, with the capacity to stand and move throughout the store.
  • Consistent and punctual attendance, with availability for varied schedules, including nights and weekends.

Core Values

All employees are expected to:

  • Embrace our Operating Principles as guiding frameworks for their work.
  • Prioritize the customer experience, ensuring seamless interactions across all touchpoints.
  • Be enthusiastic learners and advocates of our innovative technology and services.
  • Collaborate effectively as a team to achieve significant outcomes.
  • Engage actively in feedback systems to improve customer and employee experiences.
  • Drive results and foster growth within the organization.
  • Promote an inclusive and diverse workplace culture.
  • Act with integrity and do what is right for our customers, employees, and communities.

Disclaimer

This description is intended to convey the general nature and level of work performed by employees in this role and is not a comprehensive inventory of all duties and responsibilities.

Compensation

Base Pay: $17.65

Total Target Compensation (Base Pay plus Targeted Commission): $25.82

Comcast offers a comprehensive benefits package designed to support the physical, financial, and emotional well-being of our employees. We believe in providing options and expert guidance to meet the diverse needs of our workforce.

Education

High School Diploma / GED

Experience

5-7 Years in a relevant field.