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Customer Service Representative

2 months ago

Shelby, Michigan, United States Viviano Flower Shop Full time
Company:

Location: Shelby Township, MI

Job Type: Full-Time

About Us: Established in 1937, the Viviano family and team have dedicated themselves to offering our customers exquisite fresh flowers, plants, and gifts, all paired with exceptional artistry, service, and value. We pride ourselves on our principles of honesty and integrity, aiming to bring joy to individuals for every celebration in life.

Our achievements stem from our workforce. Our service philosophy emphasizes treating colleagues and clients with friendliness, promptness, accuracy, and a helpful attitude. Being a family-owned business, we cherish each of our team members and their contributions. We foster a supportive environment not only for our customers but also for one another, collaborating to achieve our goals.

Key Responsibilities:
  • Welcome and assist customers warmly as they enter the store and via phone.
  • Suggest products tailored to customer preferences.
  • Process orders for delivery and pick-up using our specialized point-of-sale system.
  • Ensure the sales floor is tidy and well-organized.
  • Address customer inquiries and resolve concerns in a timely and professional manner.
  • Restock and arrange product displays effectively.
  • Support inventory management and stock replenishment efforts.
  • Demonstrate compassion and understanding for all of life's celebrations.
Qualifications:
  • Prior experience in retail sales is advantageous but not mandatory.
  • Strong communication and interpersonal abilities.
  • Friendly and welcoming attitude.
  • Basic arithmetic skills for transaction handling.
  • Capability to stand and walk for extended periods.
  • Able to lift and carry items weighing up to 10 pounds.
  • Willingness to work flexible hours, including weekends and holidays.
Why Choose Viviano Flower Shop?
  • Attractive hourly wage plus commission opportunities.
  • Employee discounts on a variety of products.
  • Comprehensive health benefits, including medical, dental, and vision coverage.
  • Paid time off for work-life balance.