IT Service Desk Manager

7 days ago


Milwaukee, Wisconsin, United States Crisis Prevention Institute Full time
About the Role

We are seeking an experienced IT Service Desk Manager to lead our team in delivering exceptional technology services and support to our corporate environment. This role is responsible for ensuring seamless operations, driving continuous improvement, and aligning our team's efforts with our organization's strategic goals.

Key Responsibilities:

  • Lead, mentor, and develop a high-performing service desk team to deliver outstanding customer experiences.
  • Manage day-to-day operations, including incident and request resolution, communication, and change management.
  • Cultivate adaptability and scalability within the team to meet evolving business needs.
  • Provide coaching and feedback to drive structure and ensure clear pathways for delighting customers.

Requirements:

  • Bachelor's degree in information technology or a related field, or equivalent work experience.
  • Seven years or more of leadership experience in a service desk or technology services support function.
  • Experience working with ServiceNow and similar ITSM platforms.
  • Strong technical knowledge and understanding of IT infrastructure components and procurement processes.

What We Offer:

  • $130,000 - $140,000 annual salary.
  • Annual company performance bonus.
  • Comprehensive benefits package.
  • 401k.
  • PTO.
  • Health & Wellness Days.
  • Paid Volunteer Time Off.
  • Continuing education and training.
  • Hybrid work schedule.


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