Communication Operations Lead for City Services

24 hours ago


Milwaukee, Wisconsin, United States City of Milwaukee Wisconsin Full time
About the Job:

The City of Milwaukee is seeking a skilled Dispatch and Customer Service Coordinator to join our team as the Communications Assistant Lead. This role will oversee daily operations, lead a team, and develop strategies to improve customer service. As part of our Public Works Department, you will be responsible for assisting with day-to-day activities at the Parking Information Desk.

This is an exciting opportunity for a results-driven professional with a strong background in communications, customer service, and leadership. If you are passionate about delivering exceptional service and leading a team, we encourage you to apply.

Key Responsibilities:

The Communications Assistant Lead will be responsible for:

*Customer Calls and Dispatch: Record and process towing and tow tracking information via computer and radio requests and respond to residents' inquiries about towed vehicles.
*Lead Duties: Oversee the daily operations of the Parking Information Desk, reviewing records and reports for accuracy and completeness, and assist with training employees.

Requirements:

To succeed in this role, you should have:

*Strong Leadership Skills: Ability to lead a team and make decisions that support the department's goals and objectives.
*Excellent Communication Skills: Ability to communicate effectively with internal and external stakeholders, including customers, colleagues, and management.
*Technical Skills: Proficiency in using computer systems, such as PeopleSoft, Citation Processing applications, Meter Payment applications, DPW Parking applications, and other database programs.
*Knowledge of City Regulations: Familiarity with City of Milwaukee parking ordinances, regulations, and procedures.

Benefits:

We offer a competitive salary range of $51,987-$64,495 annually, along with opportunities for growth and development within the organization. As a valued employee, you will also receive access to a comprehensive benefits package, including medical, dental, vision, and 401(k) retirement savings plan.

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