Front Desk Ambassador

3 weeks ago


Milwaukee, Wisconsin, United States Marcus Hotels Full time

We are a dynamic organization that values diversity and individuality. At Marcus Hotels, we seek candidates who embody this spirit and are passionate about creating exceptional guest experiences.

Job Overview:

This role is an exciting opportunity to join our team as a Front Desk Ambassador/Facility Experience Coordinator. As a key member of our hospitality team, you will be responsible for ensuring that all guests have a positive experience during their stay with us.

Responsibilities:
  • Welcome and acknowledge all guests in a friendly and courteous manner.
  • Maintain the cleanliness and organization of public areas, including the lobby, exterior of the building, parking ramp, restaurant, bathrooms, stairwells, fitness center, and elevators.
  • Restock supplies and amenities as needed to ensure seamless guest service.
  • Engage with guests to understand their needs and preferences, providing personalized recommendations and assistance whenever possible.
  • Collaborate with other departments to ensure seamless operations and excellent guest satisfaction.
Requirements:
  • Previous experience in customer-facing roles or housekeeping/maintenance preferred.
  • Ability to work effectively in a fast-paced environment and adapt to changing situations.
  • Physical stamina to stand, walk, bend, kneel, lift, grasp, stretch, and use cleaning equipment on a regular basis.
  • Flexibility to work varied shifts, including days, evenings, weekends, and holidays.
Compensation and Benefits:
  • A competitive salary of approximately $40,000 - $55,000 per year, based on location and experience.
  • A comprehensive benefits package, including medical, dental, and vision coverage.
  • Free meals while on shift and discounts at Marcus Hotels & Resorts properties and restaurants.
  • A generous paid time off policy and opportunities for career growth and advancement.

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