Front Desk Hospitality Ambassador
1 week ago
Hotel Guest Services Representative
Assist our valued guests with a seamless arrival experience at Hyatt Regency Milwaukee.
As a key member of our front desk team, you will provide exceptional service to our hotel guests, ensuring their stay is memorable and enjoyable. Your warm smile and helpful attitude will make all the difference in creating lasting impressions.
About the Role:
- We are seeking an energetic and charismatic individual who is passionate about delivering outstanding customer service.
- You will be responsible for greeting guests upon arrival, checking them in, and providing information about the hotel and local area.
- Your excellent communication skills and ability to work well under pressure will enable you to handle multiple tasks and requests simultaneously.
- You will also be involved in resolving any issues or concerns that may arise during the guest's stay.
Requirements:
- A high school diploma or equivalent is required; however, prior experience in hospitality or customer-facing roles is highly desirable.
- You must be able to work a flexible schedule, including evenings, weekends, and holidays.
- Excellent verbal and written communication skills are essential, as well as the ability to remain calm and composed under pressure.
- You should be well-groomed and professional in appearance at all times.
Benefits:
- Competitive hourly rate: $18-$22 per hour (dependent on experience)
- A comprehensive benefits package, including medical, dental, and vision coverage, short-term disability income, term life insurance, paid time off, and employee assistance program
- Ongoing training and development opportunities to enhance your skills and career progression
- The chance to work in a dynamic and supportive team environment
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