Customer Service Associate
1 week ago
In this dynamic role as a Customer Service Associate at Planet Fitness Southgate, you will have the opportunity to deliver exceptional service to our members and create a positive experience for all guests. As a key member of our team, you will be responsible for providing superior customer service, handling front desk activities, and ensuring the overall satisfaction of our members.
About the Role:
- Greet members and guests with a friendly smile and provide exceptional customer service.
- Manage front desk activities, including checking members into the system, processing new member sign-ups, and facilitating updates to member accounts.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
Qualifications and Requirements:
- Bachelor's degree or equivalent required; high school diploma/GED equivalent acceptable with relevant experience.
- Minimum 18 years of age.
- Basic computer proficiency and excellent communication skills.
- Punctuality, reliability, and a passion for fitness and health are essential.
Benefits:
- Potential for up to three raises per year.
- Great career advancement opportunities.
- Insurance benefits for full-time staff.
- 401(k) benefits based on eligibility.
Salary: $40,000 - $60,000 per year, depending on experience and qualifications.
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Customer Service Associate
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