Client Relations Specialist

2 weeks ago

Miami, United States The Collection Full time

At THE COLLECTION, we pride ourselves on delivering a level of service that distinguishes us from the competition. Our team members are a crucial asset and play an integral role in our ability to offer exceptional experiences to our clients. We are not your average dealership; we boast an extraordinary team of professionals and are eager to expand that team with enthusiastic and driven individuals. If you are interested in a dynamic and rewarding industry, you have found the right place. There are ample opportunities for advancement at THE COLLECTION. Click here to discover more about THE COLLECTION.

What We Provide

  • Comprehensive Medical, Vision, and Dental Coverage
  • Optional Hospital Indemnity, Accident, and Critical Illness Insurance available
  • 401k Retirement Plan
  • Paid Time Off and Vacation Benefits
  • Employee Recognition Programs: Employee of the Month, Birthday Leave, Milestone and Performance Rewards
  • Professional Development Opportunities
  • Employee Vehicle Purchase Discounts
  • Appreciation Events for Employees
  • Flexible Work Hours
  • Discounts on Products and Services
Customer Experience Coordinators are responsible for handling a significant volume of incoming and outgoing communications, including calls, emails, and texts, in a prompt manner. They identify client needs and provide information regarding service availability. Collaborating with service advisors, they investigate issues and offer solutions or alternatives.

Key Responsibilities
  • Manage a high volume of inbound and outbound communications, including calls, emails, and texts, efficiently. Identify client needs and provide information on service appointments.
  • Collaborate with service advisors to assist with client inquiries, research issues, and provide solutions or alternatives.
  • Respond promptly to online, phone, and live chat inquiries using established scripts and templates.
  • Engage in team and process training sessions, fostering positive relationships with colleagues, sales teams, and management.
  • Deliver outstanding customer service in a professional and courteous manner.
  • Work alongside brand managers to manage daily workloads within the service department regarding reservations.
  • Communicate with clients to ascertain their service needs.
  • Maintain customer contact information within the CRM system.
  • Demonstrate the ability to multitask in a fast-paced environment.
  • Provide information on alternative transportation options.
  • Must be available for a flexible schedule, including weekend rotations.
Physical Requirements: Regularly required to sit at a computer for extended periods, use hands to operate a keyboard and telephone, and stand or walk as necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform essential duties.

THE COLLECTION is an equal opportunity employer and values diversity. All employment decisions are based on qualifications, work experience, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

THE COLLECTION reserves the right to require candidates to undergo a background check and drug screening as part of the employment process, to the extent permitted by law.

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