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Client Relations Specialist I
2 months ago
Client Relations Specialist I
Job Overview:
The Client Relations Specialist I plays a vital role in delivering exceptional customer support within a sales and account management framework.
Key Responsibilities:
- Address client inquiries through phone and written communication regarding insurance benefits, provider agreements, eligibility, claims, and more.
- Adhere to established policies and procedures.
- Investigate and evaluate data to resolve customer service challenges.
- Offer information and suggest solutions tailored to client needs.
- Accurately document inquiry results for effective tracking and analysis. Foster and maintain positive client relationships while collaborating with various departments to ensure timely and appropriate handling of customer requests.
- Provide both external and internal clients with requested information. Utilize computerized systems for tracking, data collection, and problem-solving.
- A high school diploma and at least 3 months of experience in a customer service role; or a combination of education and experience that provides an equivalent background.
- Familiarity with benefit contracts, pricing, processing, policies, procedures, government regulations, coordination of benefits, healthcare terminology, claims, and products. Experience with PC, database systems, and related software (word processing, spreadsheets, etc.) is preferred.
- Experience in a call center environment is preferred.
- Bilingual in Spanish is preferred.
Non-Management Non-Exempt
Work Schedule:
1st Shift
Job Family:
Customer Service > Client Relations
Company Overview:
Elevance Health is dedicated to enhancing lives and communities by simplifying healthcare. As a Fortune 25 company with a rich history in the healthcare sector, we seek leaders at all levels who are committed to making a difference for our members and the communities we serve.
Work Culture:
At Elevance Health, we are cultivating a culture that not only supports our strategic goals but also fosters personal and professional development for our associates. Our core values and behaviors are fundamental to our culture, driving our strategy, business outcomes, and collective success for our consumers, associates, communities, and business.
