Community Standards Coordinator

2 weeks ago

Apollo Beach, Florida, United States Castle Group Full time

Position Overview

The Community Standards Coordinator plays a vital role in conducting regular visual assessments of the neighborhood to ensure that residents adhere to the standards for maintaining the aesthetic quality of their properties as outlined in the Covenants of each Association.

This position requires delivering exceptional service that aligns with the core values and mission of the Castle Group. The individual will carry out all duties while exemplifying superior customer service skills reflective of Castle Royal Service, which includes collaboration with various departments and external clients.

Key Responsibilities

  • Perform inspections on a scheduled basis, dividing the community into sections with one section inspected weekly.
  • Conduct weekly inspections over a four-day period, with correspondence regarding violations completed on the fifth day to allow the Violations Coordinator to address urgent issues.
  • Carry out monthly inspections of boats, if applicable, to ensure compliance.
  • Input all inspection findings into the Jenark system for record-keeping.
  • Generate and distribute violation notices weekly.
  • Provide residents with the necessary guidance to rectify violations promptly.
  • Participate in monthly Violations Hearing meetings.
  • Attend Board meetings as needed to discuss appeals related to violations.
  • Report fines to the Accounting department or Property Manager for resolution.
  • Take minutes during monthly Rules and Regulations Committee meetings.
  • Assist in investigations and reviews of any unusual incidents.
  • Support the Community Association Manager with special requests.
  • Address and follow up on complaints regarding violations.
  • May be assigned additional tasks by the on-site Community Association Manager.
  • Adhere to safety protocols and maintain a secure work environment.

Qualifications

Education and Certifications:

A high school diploma is required; an Associate's degree in business or a related field is preferred, or an equivalent combination of education and experience.

Experience and Skills:

A minimum of two to three years of relevant experience is necessary. Strong understanding of customer service principles and practices is essential. Excellent interpersonal, office management, and communication skills are required, along with proficient writing abilities.

Technical Skills:

Intermediate proficiency in computer systems is necessary, particularly with Microsoft Windows, Word, Excel, PowerPoint, and Outlook. Experience in website management is a plus.

Language Skills:

Bilingual capabilities are preferred but not mandatory, depending on community needs.

Availability and Travel:

Occasional travel for training may be required. Flexibility to cover for staff at other communities within a reasonable distance may also be necessary.

The ability to work extended hours and weekends based on project demands is essential, as is the capacity to respond to emergencies in a timely manner.

Physical Requirements:

Candidates must be able to lift up to 30 lbs and maintain a standing or seated position for extended periods. The role requires the ability to handle, grasp, and lift objects, as well as communicate effectively through spoken and written means. Navigating the property efficiently is crucial to fulfilling job responsibilities. All necessary forms must be completed accurately.

Operating a golf cart or other motor vehicle is required.

Working Environment:

Most tasks will be performed outdoors in varying noise levels.

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