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Community Standards Coordinator

2 months ago

Apollo Beach, Florida, United States Castle Group Full time

Position Overview

The role of the Covenants Compliance Officer is crucial in ensuring that community standards are upheld through regular visual assessments of properties. This position is dedicated to confirming that homeowners adhere to the aesthetic guidelines set forth in the Covenants of each Association.

The Covenants Compliance Officer exemplifies exceptional service that aligns with the values and mission of the Castle Group. This individual performs all duties while showcasing superior customer service skills that reflect Castle Royal Service. Responsibilities include collaboration with various departments and engagement with external clients.

Key Responsibilities

  • Conduct systematic inspections, dividing the community into sections for weekly assessments.
  • Execute weekly evaluations over a four-day field inspection period, dedicating the fifth day to correspondence regarding violations.
  • Perform monthly inspections of boats, if applicable, to ensure compliance.
  • Enter all inspection findings into the Jenark system for record-keeping.
  • Generate and distribute violation notices weekly.
  • Provide residents with guidance to rectify violations promptly.
  • Participate in monthly Violations Hearing meetings.
  • Attend Board meetings as needed to discuss appeals related to violations.
  • Report any fines to the Castle Management's Accounting team or Property Manager for further action.
  • Take minutes during monthly Rules and Regulations Committee meetings.
  • Assist in investigations and review logs for any unusual occurrences.
  • Support the Community Association Manager with special requests.
  • Address and follow up on complaints regarding violations.
  • May be assigned additional tasks by the on-site Community Association Manager.
  • Adhere to safety protocols and maintain a secure work environment.

Qualifications

Education/Training/Certifications/Licenses:

A high school diploma is required; an Associate's degree in business or a related field is preferred, or an equivalent combination of education and experience.

Experience/Knowledge/Skills:

A minimum of two to three years of relevant experience is required. Strong understanding of customer service principles and practices is essential. Excellent interpersonal, office management, and communication skills are necessary, along with proficient writing abilities.

Computer Skills:

Proficiency in computer hardware and software is required, particularly with Microsoft Windows, Word, Excel, PowerPoint, and Outlook. Experience in website maintenance is a plus.

Language Skills:

Bilingual capabilities are preferred but not mandatory, depending on community needs.

Travel and Availability:

Occasional travel for training sessions may be required. Flexibility to cover for staff at other communities within a reasonable commuting distance may also be necessary.

Availability for extended hours and weekends may be needed based on project demands. Prompt response to emergencies and callouts is expected.

Physical Requirements:

Candidates must be able to lift up to 30 lbs and maintain an upright position for extended periods. Ability to handle, grasp, and lift objects is essential. Effective communication and the ability to navigate the property efficiently are required. Completion of all necessary documentation is also expected.

Operating a golf cart or other motor vehicle is necessary for this role.

The physical demands outlined are representative of those that must be met by an employee to successfully perform the essential functions of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Working Environment:

Most tasks will be performed outdoors with minimal to moderate noise levels.