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Director of Ecommerce Strategy

2 months ago

Seattle, Washington, United States Talent Full time
About the Role

Talent is seeking a highly skilled Director of Ecommerce to lead our digital commerce strategy and drive business growth. As a key member of our team, you will be responsible for shaping and executing our ecommerce platform strategy to meet customer demands and scale our ambitions.

Key Responsibilities
  • Lead a Diverse Team: Manage a team of internal and partner product managers, solution architects, designers, and developers to drive ecommerce platform success.
  • Develop Ecommerce Strategy: Develop and refine our ecommerce strategy for B2B markets, identifying new opportunities and aligning the organization on the vision and sequencing of product features.
  • Collaborate with Sales and Marketing: Work closely with client-facing sales teams and digital marketers to drive customer engagement and strategic conversations.
  • Integrate Commerce Orders: Integrate commerce orders with the backend ERP system through APIs to ensure seamless order processing.
  • Ensure Data Accuracy: Ensure the accuracy of product data, pricing, stock levels, and digital assets on the platform to provide a seamless customer experience.
  • Oversee Platform Enhancements: Oversee platform enhancements and user security in accordance with corporate policies and best practices.
  • Manage Ecommerce Roadmap: Manage the ecommerce roadmap, providing stakeholders with regular progress updates to ensure alignment and transparency.
  • Conduct Platform Demos: Conduct platform demos for clients and prospects to showcase our ecommerce capabilities.
  • Act on Client Feedback: Gather and act on client and customer feedback to continually improve the ecommerce site and provide a world-class customer experience.
  • Monitor Site Performance: Monitor site performance to ensure an exceptional customer experience, addressing any issues promptly to maintain high levels of customer satisfaction.
  • Drive Platform Adoption: Drive platform adoption by collaborating with stakeholders across the organization to ensure seamless integration and adoption.
  • Foster Design Culture: Foster a design culture that incorporates customer feedback and user research throughout the platform's development to ensure a user-centric approach.
  • Manage Project Resources: Manage project resources and work with the digital marketing team in a dynamic environment to drive ecommerce success.
Requirements
  • Proven Experience: Proven experience implementing Adobe Commerce (formerly Magento 2.0) for B2B clients to drive ecommerce success.
  • Strong Knowledge: Strong knowledge of shopping cart development, including shipping and payment gateway integrations to ensure seamless order processing.
  • Front-end Development: Proficient in front-end development technologies such as MERN stack and PHP to drive ecommerce platform success.
  • Leadership Experience: Experience leading cross-functional Agile Scrum teams to drive ecommerce success.
  • Problem-solving Skills: Self-motivated, accountable, and adept at solving complex issues while delivering results to drive ecommerce success.
  • Engineering Lead: Hands-on experience as an engineering lead on prior projects to drive ecommerce success.
  • Global Commerce Experience: Experience enhancing customer experiences on global commerce sites (EU and NA) to drive ecommerce success.
  • Strong Communication Skills: Strong problem-solving, analytical, communication, and presentation skills to drive ecommerce success.
  • Leadership and Organizational Capabilities: Leadership and organizational capabilities to drive ecommerce success.
Preferred Qualifications
  • Bachelor's or Master's Degree: Bachelor's or Master's degree in Computer Science or a related field to drive ecommerce success.
  • 5+ Years of Experience: 5+ years of experience in ecommerce platform operations, specifically with Adobe Commerce / Magento 2.0 to drive ecommerce success.