Front Desk Coordinator

1 week ago


Jacksonville, Florida, United States MMJ Health Full time
Job Title: Front Desk Coordinator

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at MMJ Health. As a Front Desk Coordinator, you will be the first point of contact for our patients and will be responsible for ensuring a smooth and efficient experience for them.

Key Responsibilities:

  • Greet and check-in patients
  • Collect appointment payments and follow-up appointment deposits
  • Assist the physician with computer tasks, including navigating to patient charts and looking up patients in the registry
  • Assist patients with their medical marijuana application to the OMMU in a timely manner
  • Keep the doctor's schedule on time while meeting performance metrics
  • Effectively communicate our patient journey and showcase the value of being a patient with our physician office
  • Handle any objections or questions that the patient may have
  • Properly prepare and organize the physicians and clinic for the day
  • Answer inbound telephone calls
  • Remind patients of upcoming visits
  • Maintain stock of general office supplies
  • Perform other physician office administrative tasks

Requirements:

  • High school diploma required, Associate's and Bachelor's degree preferred
  • Ample experience in running a robust front desk and dealing with difficult and demanding patients
  • Ability to prioritize and multitask while delivering an excellent patient experience
  • Strong computer literacy skills, including efficient typing and knowledge of Google Suite
  • Experience in sales-closing and objection handling
  • Motivation and drive to hit metrics for booking next appointments and retaining patients
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Takes directions well and ability to follow an exact procedure
  • Strong organizational skills
  • Mastery of PC and Mac and shortcuts/commands

Benefits:

  • Employee discount
  • Health and vision insurance
  • Professional development assistance
  • 401(k)
  • Paid time off

Work Environment:

MMJ Health is a leading medical marijuana doctor in the state of Florida, serving a large patient population across our 12 locations. Our philosophy is to pave the way for our patients to get their medicine and remedies as smoothly as possible. Our knowledgeable team works together to make the process fast and easy for our customers to get their medical marijuana license and deliver a professional, but kinder experience.



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