Front Desk Coordinator

2 days ago


Jacksonville, Florida, United States MMJ Health Full time
{"title": "Front Desk Coordinator", "description": "Key Responsibilities

We are seeking a highly organized and detail-oriented Front Desk Coordinator to join our team at MMJ Health. As a Front Desk Coordinator, you will be the first point of contact for our patients and will be responsible for ensuring a seamless and efficient experience for them.

Key Responsibilities:

  • Greet and check-in patients
  • Collect appointment payments and follow-up appointment deposits
  • Assist the physician with computer tasks, including navigating to patient charts and looking up patients in the registry
  • Assist patients with their medical marijuana application to the OMMU in a timely manner
  • Keep the doctor's schedule on time while meeting performance metrics
  • Effectively communicate our patient journey and showcase the value of being a patient with our physician office
  • Handle any objections or questions that the patient may have
  • Properly prepare and organize the physicians and clinic for the day
  • Answer inbound telephone calls
  • Remind patients of upcoming visits
  • Maintain stock of general office supplies
  • Perform other physician office administrative tasks

Requirements

To be successful in this role, you will need to have:

  • Ample experience in running a robust front desk and dealing with difficult and demanding patients
  • Ability to prioritize and multitask while delivering an excellent patient experience
  • Strong computer literacy skills, including efficient typing and knowledge of Google Suite
  • Experience in sales-closing and objection handling
  • Motivation and drive to hit metrics for booking next appointments and retaining patients
  • Excellent written and verbal communication skills
  • Strong attention to detail
  • Takes directions well and ability to follow an exact procedure
  • Strong organizational skills
  • Mastery of PC and Mac and shortcuts/commands

What We Offer

We offer a competitive salary of $20.00 per hour and a range of benefits, including:

  • 401(k) plan
  • Employee discount
  • Health insurance
  • Paid time off
  • Vision insurance

Location

This role is based in Jacksonville, FL, and requires relocation before starting work. We also require a willingness to travel up to 25% of the time.

About MMJ Health

MMJ Health is the leading Medical Marijuana doctor in the state of Florida, serving a large patient population across our 12 locations. Our philosophy is to pave the way for our patients to get their medicine and remedies as smoothly as possible. We are a team of knowledgeable professionals who work together to make the process fast and easy for our customers to get their medical marijuana license and deliver a professional, but kind experience.

"}

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