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Airport Services Team Leader

2 months ago


Reno, Nevada, United States JSX Full time

Position: Airport Services Team Leader

About You: As an ideal candidate, you will be dedicated to providing a smooth and hassle-free customer service experience while ensuring that the lounge is impeccably maintained and fully equipped with amenities. You will embody a collaborative spirit and be open to both giving and receiving guidance from team members with professionalism. Punctuality and meticulous attention to detail are crucial for this role.

Key Responsibilities:

  • Lead by example, working alongside Airport Services Crew Members to deliver outstanding hospitality.
  • Ensure that the Concierge Team is equipped with the necessary tools, coaching, and resources to manage every detail that fosters customer loyalty through a consistent experience.
  • Collaborate closely with ASC Coordinators, Mechanics, Flight Crews, and Business Partners.

What Makes a Successful Team Leader?

  • Adaptability
  • Leadership Skills
  • Creativity
  • Proactivity

Qualifications:

  • Minimum of 2 years of experience in airport operations.
  • Valid Driver's License.
  • Physical capability to lift over 75 pounds.
  • Ability to engage in intermittent physical activities, including bending, reaching, lifting, and standing for extended periods.
  • Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
  • Participation in initial and random drug and alcohol screenings as per DOT and FAA regulations.
  • All Airport Services Managers are trained as Ground Security Coordinators (GSC).
  • Monitor the operational environment for safety and report any changes to leadership.
  • Review and ensure compliance with updated policies, including Safety Alerts and regulatory standards.
  • Maintain readiness for safety-sensitive duties and proactively identify factors that may hinder safe execution of responsibilities.
  • Ensure compliance with all DOT requirements regarding Drug & Alcohol.

Compensation: The salary range for this position is between $50,000 and $55,000 annually, based on market research and aligned with our compensation philosophy. Most qualified candidates will receive an offer near the starting point of this range.

Benefits:

  • Health benefits eligibility begins on the 1st of the month following employment.
  • Medical plans starting at just $68/month, with 100% employer-paid dental and vision, and up to $2,100 annual company HSA contribution for medical plan participants.
  • Free non-revenue standby travel on JSX and reduced standby travel on many other major domestic and international airlines for you and qualifying immediate family.
  • 401(k) plan with a 50% match on your first 8% contribution.
  • Generous Paid Time Off (PTO) plan.

Company Culture: At JSX, we are not just a lifestyle carrier; we are a lifestyle employer. We blend entrepreneurship with determination, prioritize doing what’s best, and believe that the experience is just as important as the destination. We foster a supportive environment with leaders who champion your success, embrace diversity, and encourage a fun workplace culture.