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Airport Services Team Leader
2 months ago
Position: Airport Services Team Leader
About You: As an ideal candidate, you will be dedicated to providing a smooth and hassle-free customer service experience while ensuring that the lounge is impeccably maintained and fully equipped with amenities. You will embody a collaborative spirit and be open to both giving and receiving guidance from team members with professionalism. Punctuality and meticulous attention to detail are crucial for this role.
Key Responsibilities:
- Lead by example, working alongside Airport Services Crew Members to deliver outstanding hospitality.
- Ensure that the Concierge Team is equipped with the necessary tools, coaching, and resources to manage every detail that fosters customer loyalty through a consistent experience.
- Collaborate closely with ASC Coordinators, Mechanics, Flight Crews, and Business Partners.
What Makes a Successful Team Leader?
- Adaptability
- Leadership Skills
- Creativity
- Proactivity
Qualifications:
- Minimum of 2 years of experience in airport operations.
- Valid Driver's License.
- Physical capability to lift over 75 pounds.
- Ability to engage in intermittent physical activities, including bending, reaching, lifting, and standing for extended periods.
- Willingness to work a flexible schedule, including early mornings, evenings, weekends, and holidays.
- Participation in initial and random drug and alcohol screenings as per DOT and FAA regulations.
- All Airport Services Managers are trained as Ground Security Coordinators (GSC).
- Monitor the operational environment for safety and report any changes to leadership.
- Review and ensure compliance with updated policies, including Safety Alerts and regulatory standards.
- Maintain readiness for safety-sensitive duties and proactively identify factors that may hinder safe execution of responsibilities.
- Ensure compliance with all DOT requirements regarding Drug & Alcohol.
Compensation: The salary range for this position is between $50,000 and $55,000 annually, based on market research and aligned with our compensation philosophy. Most qualified candidates will receive an offer near the starting point of this range.
Benefits:
- Health benefits eligibility begins on the 1st of the month following employment.
- Medical plans starting at just $68/month, with 100% employer-paid dental and vision, and up to $2,100 annual company HSA contribution for medical plan participants.
- Free non-revenue standby travel on JSX and reduced standby travel on many other major domestic and international airlines for you and qualifying immediate family.
- 401(k) plan with a 50% match on your first 8% contribution.
- Generous Paid Time Off (PTO) plan.
Company Culture: At JSX, we are not just a lifestyle carrier; we are a lifestyle employer. We blend entrepreneurship with determination, prioritize doing what’s best, and believe that the experience is just as important as the destination. We foster a supportive environment with leaders who champion your success, embrace diversity, and encourage a fun workplace culture.