Client Relations Specialist

2 weeks ago


Lombard, Illinois, United States Forum Financial Management Full time
Job Overview

Forum Financial Management, LP is a dynamic and expanding Registered Investment Advisory Firm managing over $7 billion in assets. Established in 2002 and operating independently since 2009, we emphasize a diversified investment strategy grounded in extensive academic research. Our approach, often referred to as 'evidence-based investing,' aims to eliminate emotional decision-making and guide clients away from impulsive actions driven by market fluctuations.

We are seeking a Client Service Associate to enhance our client engagement efforts. This role is pivotal in maintaining direct communication with clients to support both new and existing accounts while collaborating closely with Financial Advisors responsible for client relationships.

Key Responsibilities:
  • Provide outstanding client service and assist with operational and administrative tasks for the financial advisory team.
  • Facilitate transactions and manage necessary documentation for clients, including initiating fund transfers, setting up new investment accounts, and maintaining account records.
  • Work alongside third-party custodians and other entities to ensure seamless client service delivery.
  • Maintain accurate records of all client and vendor interactions utilizing our customer relationship management (CRM) system.
  • Guide clients in using our technology platforms designed for client interaction.
  • Organize and prepare for client meetings.
  • Continuously update and manage client electronic files.
  • Assist with special projects and contribute to the enhancement of firm processes and workflows for improved efficiency.
  • Deliver ongoing service in compliance with company and vendor policies, practices, and regulations.
Qualifications:
  • Bachelor's degree.
  • Experience in a Registered Investment Advisory firm or within a Securities Broker-Dealer operations is preferred.
  • Familiarity with Charles Schwab processes and documentation is advantageous.
  • Proficient in Microsoft Excel and Word.
  • Self-driven with the ability to work both independently and collaboratively.
  • Exceptional attention to detail.
  • Ability to manage multiple tasks and prioritize effectively.
  • Strong verbal and written communication skills.
  • Quick adaptability to new technologies and digital systems.
Compensation and Benefits:
  • Competitive salary commensurate with experience.
  • Comprehensive benefits package including Health, Dental, Disability, and Life Insurance.
  • 401k plan with company matching.
  • Paid Time Off.
Work Environment:

This position offers a hybrid work model, allowing for a blend of in-office and remote work flexibility.



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