Client Relations Specialist
2 weeks ago
Job Title: Customer Service Representative
Company: MRA Recruiting Services
Location: Remote
Job Overview
The primary responsibility of the Customer Service Representative is to cultivate and sustain robust relationships with clients. This role involves addressing all customer inquiries and requests, providing essential technical support, and ensuring the timely processing of customer orders. The representative will also assist various departments, including sales, purchasing, accounting, and logistics, to resolve issues efficiently.
Key Responsibilities
1. Build and maintain strong customer relationships.
2. Respond promptly to customer inquiries and requests.
3. Provide technical assistance as needed.
4. Expedite customer orders proactively.
5. Enter orders, quotes, credits, and RMAs accurately.
6. Collaborate with outside sales and internal departments to resolve problems.
7. Reference vendor websites and catalogs regularly.
8. Develop and maintain vendor relationships.
Qualifications
The ideal candidate will possess a minimum of three years of relevant experience, preferably in industrial sales. Strong mathematical, linguistic, and reasoning skills are essential, along with proficiency in Microsoft Office applications, including Word, Excel, and Outlook (Office 365). Familiarity with Epicor/Prophet 21 software is advantageous.
Excellent interpersonal and communication skills are crucial for effectively engaging with customers, vendors, and colleagues. Strong organizational abilities are required to manage multiple tasks efficiently.
About MRA Recruiting Services
MRA is a leading nonprofit employer association that supports over 4,000 organizations, representing more than one million employees. As one of the largest employer associations in the country, MRA provides a comprehensive range of HR services, information, education, and resources to foster successful workplaces and a skilled workforce.
We collaborate directly with companies to assist their HR departments and leadership in identifying and hiring top talent.
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