Front Desk Representative
1 week ago
Job Summary: We are seeking a Front Desk Representative to join our team at Country Inn & Suites in Duluth, MN. As the face of our hotel during evening hours, you will play a vital role in ensuring guest satisfaction and operational efficiency.
Responsibilities:
* Greet guests with a warm and friendly demeanor as they arrive at the front desk.
* Check-in guests efficiently and accurately, ensuring all necessary information is collected.
* Handle guest inquiries, requests, and complaints promptly and professionally.
* Process payments, invoices, and reservations accurately using the hotel's booking system.
* Maintain a neat and organized front desk area to create a welcoming environment for guests.
Qualifications:
* 1-2 years of experience in customer service.
* Strong communication skills, both verbal and written.
* Ability to multitask and work efficiently under pressure.
* Proficiency in using reservation software and basic computer skills.
* Flexibility to work evenings and weekends.
About Country Inn & Suites:
A hospitality company committed to providing a memorable guest experience, personal growth for employees, and enriching the communities we serve. We own and operate several hotels, including Country Inn & Suites located in Duluth, MN, along with other properties in the Midwest region.
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