Front Desk Ambassador

1 week ago


Duluth, Minnesota, United States Country Inn & Suites Full time
Front Desk Representative

Are you a customer service enthusiast looking for a dynamic opportunity in hospitality? Country Inn & Suites in Duluth, MN, US is seeking a Front Desk Representative to join our team. With a competitive hourly salary of $16-$18, you'll be part of a welcoming environment dedicated to delivering exceptional guest experiences. As the face of our hotel during the evening hours, you'll play a vital role in ensuring guest satisfaction and operational efficiency. Your responsibilities will include check-ins, check-outs, and providing assistance to guests, all while upholding our commitment to superior service.

Responsibilities

Greet guests with a warm and friendly demeanor as they arrive at the front desk.

Check-in guests efficiently and accurately, ensuring all necessary information is collected.

Handle guest inquiries, requests, and complaints promptly and professionally.

Process payments, invoices, and reservations accurately using the hotel's booking system.

Maintain a neat and organized front desk area to create a welcoming environment for guests.

Qualifications

1-2 years of experience in customer service.

Strong communication skills, both verbal and written.

Ability to multitask and work efficiently under pressure.

Proficiency in using reservation software and basic computer skills.

Flexibility to work evenings and weekends.

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