Front Desk Associate

4 weeks ago


Duluth, Minnesota, United States Sherman Associates Full time
Front Desk Associate Job Description

The Front Desk Associate is a key member of the Sheraton Duluth Hotel team, responsible for delivering exceptional guest experiences. This role involves check-in, check-out, kiosk operations, and all other guest transactions. The ideal candidate will strive to exceed established standards at every opportunity and take pride in the overall look and feel of our brand.

Key Responsibilities:
  • Ensure every guest is greeted and welcomed on arrival
  • Register and book guests, verifying reservation, address, email address, and credit information
  • Proficient on kiosk operations to assist when necessary
  • Answer all inbound calls in a professional manner
  • Have an intimate knowledge of the hotel facilities and the local geographic area
  • Accept payment for guests' accounts at the time of registration and at checkout
  • Maintain a house bank and make a deposit and accurate report of receipts daily
  • Process all Retail transactions for the guest
  • Responsible for restocking and assuring overall cleanliness of Retail
  • Issue luggage claims and check guest luggage when requested
  • Take pride in the overall look and feel of the hotel, assuring cleanliness and conditions are at their peak at all times
  • Respectfully listen and respond to guest complaints in an efficient and professional manner
  • Complete additional duties as assigned

Requirements:
  • 1-2 years of experience in a public contact position
  • Customer service experience in the hospitality industry strongly preferred
  • Basic computer knowledge and some knowledge in word, excel, outlook, and internet
  • A passion for the mission, vision, and values of Sherman Associates
  • Schedule may vary due to the specific needs of the hotel

Benefits:
  • Fully paid short-term disability
  • Fully paid life insurance
  • Fully paid employee assistance program
  • Fully vested 401k company match program
  • 9 Paid holidays
  • Starbucks and Hotel discounts
  • Charitable giving strategy with corporate match

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