Front Desk Representative

1 month ago


Duluth, Minnesota, United States Concord Hospitality Full time
Front Desk Clerk Job Description

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Concord Hospitality. As a Front Desk Clerk, you will be the first point of contact for our guests and will be responsible for providing exceptional hospitality and service.

Key Responsibilities:
  • Assist guests with a high level of courtesy and professionalism at all times.
  • Maintain a high level of service and hospitality, ensuring that every guest has a positive experience.
  • Respond promptly and effectively to guest concerns or issues, resolving them in a timely manner.
  • Post guest charges, collect payments, and follow all cash handling procedures as required by Concord Hospitality.
  • Handle guest mail and messages with respect to privacy and professionalism.
  • Be knowledgeable of the hotel brand and various programs, including travel programs and special offers.
  • Communicate effectively with various departments and management on guest comments and concerns.
  • Respond quickly to incoming calls, lobby visitors, and team members needing front desk assistance.
  • Have full knowledge of hotel safety and emergency procedures.
Why Work with Concord Hospitality?

We offer a competitive wage and a comprehensive benefit package, including medical, dental, and vision plans, life insurance, short- and long-term disability options, 401(k) options, tuition assistance, discounted room rates at Concord-managed hotels, and training and development opportunities.

Our culture is based on our five Cornerstones: Quality, Integrity, Community, Profitability, and Fun. We strive to provide a great work environment for our associates and hire the best associates in the market. At Concord Hospitality, you can enjoy a culture where you are valued and our Associate First policy is a way of life. We do many fun things on property to stay engaged with our associates and show you we care about you.

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V and maintain a drug-free workplace.



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