Strategic Account Manager

1 week ago


Topeka, Kansas, United States Ford Motor Company Full time
About the Role

Ford Motor Company is seeking a highly skilled Strategic Account Manager to join our team. As a key member of our Commercial Fleet Software team, you will be responsible for strategically managing a portfolio of assigned accounts for commercial customers purchasing commercial fleet software & services.

Key Responsibilities
  • Foster strong relationships with key client executives, serving as their primary point of contact and ensuring the delivery of their technical and operational needs to drive high customer satisfaction.
  • Stay current with new Ford Pro systems, policies, and procedures to support client inquiries.
  • Provide the management team with insights into how customers use the fleet programs, including what they like, don't like, and new functionality that would help them better manage their vehicle fleet.
  • Escalate customer concerns and maintain customer open issues tracking and drive to resolution.
  • Assist with the launch of new Ford Pro and Ford Pro Intelligence product offerings with existing fleet customers.
  • Develop Deep Client Relationships; Enhance customer relationships through extensive knowledge of the operations, people, business, personal and face-to-face interactions enabling a strategic, relationship-based value-added solutions.
  • Serve as a trusted advisor with key accounts, customer stakeholders and executive sponsors to develop a true partnership relationship.
  • Develop customers account plans for all assigned customers by leading a joint company/customer planning process that identifies relevant customer needs, prioritizes initiatives and company investments, and establishing a clear action plan for success.
  • Develop and implement a comprehensive client success strategy that aligns with Ford Pro's business objectives, focusing on increasing client adoption, retention, and growth, while maximizing the value clients receive from our solutions.
  • Manage a client portfolio, retaining and growing client revenue, to achieve annual growth.
  • Grow sales, and profitability through proactive management of assigned customers' relationships by selling solutions (products or services) into your assigned existing accounts being responsible to identify opportunities as well as bring them to closure.
  • Manage contract renewals and extensions.
Requirements
  • Prior Fleet account management/sales experience.
  • Prior experience working with Dealers and/or Commercial Fleet customers.
  • Ability to provide problem-solving, analysis, and critical thinking.
  • Experience working with 3rd party suppliers.
  • Adept user of Microsoft Office, especially Microsoft Excel.
  • Familiarity with Salesforce.
Qualifications
  • Bachelor's degree.
  • 10+ years in Customer Success and Account Management.
  • Ability to analyze complex data and draw appropriate conclusions & recommendations.
About Ford Pro

Ford Pro is a leading provider of commercial fleet software & services, dedicated to helping businesses succeed through innovative solutions and exceptional customer service.

Why Join Ford Pro
  • Opportunity to work with a dynamic and growing company.
  • Chance to develop and implement a comprehensive client success strategy.
  • Collaborative and supportive work environment.
  • Competitive compensation and benefits package.


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