Territory Management Specialist

4 days ago


West Palm Beach, Florida, United States Fluidra North America Full time
About Fluidra North America

We are a leading global company in the pool and wellness industry, offering an extensive array of quality-designed pool and spa equipment. Our portfolio includes some of the most trusted brands in the business: Polaris, Jandy, and Zodiac. We also sell products under the Cover-Pools, iAqualink, Grand Effects, and Nature2 names.

Job Overview

The Territory Service Manager will be responsible for managing a network of independent Contract Service Centers (CSC) and negotiating labor, travel, and training rates for each center. This role will also involve recruiting and managing CSCs, responding to sales teams within territory boundaries, providing support to sales efforts, and troubleshooting product problems at customer locations.

Responsibilities
  • Recruit and manage a network of independent Contract Service Centers (CSC)
  • Negotiate labor, travel, and training rates for each individual service center
  • Respond quickly and communicate effectively with Sales team within territory boundaries
  • Provide a high level of support to sales efforts
  • Troubleshoot product problems at a customer location on occasion
  • Work with Service Department at Corporate to ensure CSC rates are accurate and contracts are up to date
  • Responsible for identifying product problems and reporting them back to Corporate on a timely basis
  • Handle homeowner, builder, and service company complaints in the field, as required
  • Develop & conduct both classroom and in-field training for dealers and warranty centers to promote the proper installation and troubleshooting of pool equipment
Requirements
  • 5+ years' experience with mechanical equipment installation & troubleshooting
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
  • Possess effective business writing skills, write routine reports and correspondence
  • Speak effectively before groups of customers and employees of organizations
  • Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume
  • Excellent communication and interpersonal skills
  • Proficient in Word, Excel, PowerPoint
  • Experience with Salesforce or other CRM software is a plus
  • Pool experience a plus
  • Bilingual in English / Spanish a plus
Estimated Salary: $90,000 - $140,000 per year

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