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Resident Services Coordinator
2 months ago
Hines is a leading global real estate investment manager, driven by our belief that real estate is fundamentally about people. We strive for excellence in our diverse portfolio, spanning $93.2 billion in assets across various property types, including living, office, retail, mixed-use, logistics, and life science projects.
ResponsibilitiesThe Resident Services Coordinator - Multifamily will play a vital role in delivering a 5-star resident and guest service experience at Wolf Point West. Key responsibilities include:
- Leasing activities, such as tours, pricing conversations, and lease renewals.
- Building brand loyalty by ensuring every resident interaction is positive.
- Maintaining courteous communication with owners, residents, guests, and vendors.
- Serving as a point of contact for all residents and guests.
- Providing dedicated concierge services for Penthouse Units.
- Collaborating with the Marketing Manager and Hines Community Manager to establish relationships with local businesses.
- Assisting with resident move-in experiences and community events.
- Maintaining the property's maintenance and appearance needs.
To be successful in this role, you will need:
- A High School Diploma or equivalent.
- Four or more years of experience in hospitality, property management, or a service-related industry.
- A real estate leasing agent license for the state of IL (or ability to obtain within 120 days).
- Excellent written and verbal communication skills.
- A flexible schedule, including nights, weekends, and holidays.
We prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits, and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone can thrive.
