Community Engagement Specialist

3 days ago

Detroit, Michigan, United States lululemon Full time
Job Summary

The Community Specialist is a key role in executing the store's community strategy, fostering relationships with local partners, and delivering a world-class guest experience.

Key Responsibilities
  • Collaborate with store leadership to develop and implement community initiatives, enhancing guest experience and community engagement.
  • Establish and maintain relationships with local key partners, including Ambassadors, Sweat Collective, and studio owners, to drive new guest acquisition and retention.
  • Engage with the local community to identify future partnership opportunities and increase the store's standing as a community hub.
  • Connect with guests on the floor to assess their needs, provide product education, and incorporate omnichannel programs into a seamless guest experience.
  • Attend, support, and/or host local and regional community events, executing the product seeding strategy through community partners and Ambassadors.
  • Review community-related business data and metrics to inform store leadership on community events, projects, or initiatives.
  • Contribute to a respectful and inclusive team environment, welcoming and celebrating differences to ensure a supportive, productive, and fun experience for all team members.
Requirements
  • Must be legally authorized to work in the country where the store is located.
  • Must have the ability to travel to assigned stores with reliable transportation methods.
  • The work schedule can vary based on store needs, with shifts typically scheduled in mornings, afternoons, evenings, weekends, and holidays.
  • During peak timeframes, special events, or other circumstances, the schedule may include early mornings or late nights/overnights for some employees.
  • 1 year of cumulative experience in customer service or engagement, grassroots marketing, brand engagement, or community building.
What We Look For
  • Inclusion & Diversity: Creates/supports an inclusive environment that values/celebrates differences.
  • Integrity: Behaves in an honest, fair, and ethical manner.
  • Connection and Partnership: Is able to build professional relationships with team members and guests; develops partnerships within and across the company and community.
  • Planning and Organizing: Plans and organizes work in a clear and efficient manner to ensure completion in alignment with priorities.
  • Collaboration and Teamwork: Works productively with and supports others to achieve common goals; seeks connections, partnerships, and diverse perspectives.
  • Learner Mindset: Is curious, open to feedback, and pursues learning and progressing new skills to continually grow and develop.
  • Self-Leadership: Takes personal responsibility for own actions; inspires others to buy-in and actively support goals and initiatives.
  • Interactive Communication: Conveys information effectively and understands information shared while interacting with others.

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