Service Operations Coordinator

2 weeks ago


Spring Lake, Michigan, United States AIMS Advantage INC Full time

Are you seeking a role that prioritizes your work-life balance? AIMS Advantage is looking for several customer service professionals to join our team, offering a flexible 3-4 day work week while still enjoying full-time hours. Embrace the opportunity for extended weekends without sacrificing your income.

Position Overview:

The customer service role encompasses essential clerical responsibilities vital to the shipping and receiving functions. This includes managing communications through phone and email, processing documentation, and maintaining organized records. Your goal will be to foster positive relationships with clients and address their concerns promptly and professionally. Proficiency in various software applications, such as SYNAPSE, MAVES, SAP, AX, Word, Excel, and Yardview trailer tracker, is crucial for efficient data entry and ensuring smooth material flow in and out of the facility. You will also coordinate with drivers for truck placements and provide accurate documentation to facilitate material handling. Team members are expected to assist in various tasks to mitigate warehouse challenges.

Available Shifts:

• Monday - Thursday: 6:00 PM - 6:30 AM
• Friday - Sunday: 6:00 AM - 6:30 PM

Why Choose AIMS Advantage?

AIMS Advantage is a reputable local employment agency dedicated to connecting individuals with excellent job opportunities in the region. Since our inception in 1995, we have focused on securing permanent, long-term, and temporary positions with some of the finest companies.

Benefits of Joining AIMS Advantage:

  • Weekly Pay
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Short-Term Disability
  • Life Insurance
  • Discounted Aflac Benefits
  • Accident Insurance
  • Cancer/Specified Disease Insurance
  • Critical Illness Insurance
  • Disability Insurance
  • Hospital Indemnity Insurance
Key Responsibilities:

• Answer and route incoming calls
• Communicate effectively with various facilities
• Manage email correspondence
• Oversee appointment scheduling and verify delivery details
• Coordinate timely trailer offloads to meet operational deadlines
• Check in drivers and ensure paperwork accuracy
• Process incoming and outgoing shipments as directed
• Reject trailers when necessary
• Dispatch carriers
• Perform data entry tasks
• Complete necessary documentation for outbound shipments
• Respond to customer inquiries and provide proactive updates
• Organize and distribute paperwork
• Maintain accurate records of shipments
• Assist in office organization and cleanliness
• Adhere to safety and security protocols

Qualifications:

A high school diploma or equivalent experience is preferred. Experience in logistics, shipping, and customer service is advantageous. Successful completion of food safety training is required.

Physical Requirements:

The role requires regular walking, standing, and sitting, as well as the ability to lift and move items weighing up to 25 pounds frequently and up to 50 pounds occasionally.

Skills:

• Ability to multitask in a dynamic environment
• Proficiency in computer systems is essential.

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