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Front Line Operations Supervisor

2 months ago

Spring Lake, Michigan, United States Southern Multifoods Full time

You are applying for a position with Southern Multifoods, an independent franchisee, not affiliated with any corporate entity. Franchisees operate independently and establish their own compensation and benefits structures.

Core Responsibilities:

  1. Oversee and ensure the smooth operation of both the service area and kitchen.
  2. Guarantee customer satisfaction through prompt, efficient service and high-quality products.
  3. Maintain a positive and collaborative environment among staff and patrons.
  4. Ensure adherence to safety protocols and operational policies.
  5. Manage and operate all kitchen equipment effectively.

Essential Skills and Qualifications:

  1. Preferred completion of some high school education.
  2. Must present a clean and professional appearance.
  3. Comprehensive knowledge of food preparation, equipment operation, and employee procedures is required.
  4. Strong interpersonal communication skills are necessary for effective collaboration with team members and customers.
  5. Ability to hear and respond to customer needs, especially in a fast-paced environment.
  6. Good vision is essential for monitoring store activities and ensuring safe equipment operation.
  7. Integrity and honesty are crucial for this role.
  8. Assertiveness and a proactive approach are important, while maintaining professionalism.
  9. Ability to follow both verbal and written instructions accurately.
  10. Attention to detail and the ability to remain calm under pressure are essential.
  11. Must work effectively as part of a team to ensure consistent customer satisfaction.
  12. Physical stamina to stand, walk, lift up to 50 lbs., and bend for the majority of the shift.
  13. Manual dexterity to work quickly and accurately during peak times.

Training and Development:

This position typically involves close supervision, with guidance available for complex tasks. Frequent interaction with customers is a key aspect of the role.

Decision-Making Responsibilities:

Must be capable of observing situations, making quick decisions, and adapting to various circumstances. Prioritization of tasks based on customer and operational needs is essential.

Work Environment:

Work conditions may include extreme temperatures and elevated noise levels. There may be times when food or drink is not permitted during busy periods.

Impact of Errors:

Potential consequences include employee injuries, customer dissatisfaction, revenue loss, and equipment damage.

Key Activities:

  1. Efficiently prepare customer orders to meet specifications and uphold quality standards.
  2. Collaborate with team members to maintain high levels of customer satisfaction.
  3. Prioritize customer service, followed by maintaining the dining area and workspaces.
  4. Operate all kitchen machinery safely and effectively.
  5. Engage with customers in a friendly and courteous manner whenever possible.
  6. Supervise staff working in both the service area and kitchen.
  7. Report any necessary repairs or maintenance issues to the appropriate department.