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Front Line Operations Supervisor

2 months ago

Spring Lake, Michigan, United States Southern Multifoods Full time

You are applying for a position with Southern Multifoods, an independent franchisee. Franchisees operate their own businesses and establish their own wage and benefit programs, which may differ from one another.

Core Responsibilities:

  1. Oversee and ensure the smooth functioning of both the front line and kitchen operations.
  2. Guarantee customer satisfaction through prompt, efficient service and high-quality products.
  3. Maintain a clean, organized, and welcoming environment for both employees and customers.
  4. Direct and support team members to foster a positive and collaborative atmosphere.
  5. Ensure compliance with all safety protocols and operational guidelines.

Essential Skills and Qualifications:

  1. Some high school education is preferred.
  2. Must present a clean and professional appearance.
  3. Comprehensive knowledge of food preparation and kitchen equipment operation is required.
  4. Strong interpersonal communication skills are necessary for effective interaction with team members and customers.
  5. Ability to hear and respond to customer inquiries and team communications.
  6. Good vision is essential for monitoring store activities and safely operating kitchen equipment.
  7. Integrity and honesty are crucial attributes.
  8. Assertiveness and a proactive approach are important, while maintaining a courteous demeanor.
  9. Capability to follow both verbal and written instructions accurately.
  10. Attention to detail and the ability to remain calm under pressure are essential.
  11. Teamwork is vital for ensuring consistent customer satisfaction through quality service.
  12. Physical stamina to stand, walk, lift up to 50 lbs., and bend during the majority of the shift is required.
  13. Manual dexterity to work quickly and accurately during peak periods is necessary.

Work Environment:

The work area may experience extreme temperatures and elevated noise levels. Employees may need to work without food or drink during busy periods.

Decision-Making Responsibilities:

Must be able to quickly assess situations, make informed decisions, and prioritize tasks based on customer and operational needs.

Consequences of Errors:

Potential outcomes of mistakes include employee injuries, customer dissatisfaction, loss of revenue, and equipment damage.

Key Activities:

  1. Prepare customer orders with precision and the highest quality standards.
  2. Collaborate with team members to ensure consistent service excellence.
  3. Prioritize customer service, followed by maintaining the dining area and workspaces.
  4. Operate all kitchen equipment competently.
  5. Engage with customers in a friendly and respectful manner whenever possible.
  6. Supervise employees in both front line and kitchen operations.
  7. Report any necessary repairs to the maintenance team promptly.

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