Customer Service Administrative Assistant

2 weeks ago

Liberty, North Carolina, United States Vectrus Full time
Position Overview

At Vectrus, we are dedicated to creating intelligent solutions that seamlessly blend physical and digital infrastructure across various sectors. With over a century of proven mission support, our organization is committed to enhancing security, optimizing logistics, and improving operational readiness. Our $3.9 billion enterprise employs 16,000 professionals who collaborate with clients worldwide to address complex challenges with integrity and professionalism.

The Administrative Support Specialist operates under the guidance of the Personal Property Shipping Office Lead, with oversight from the PPSO Supervisor. This role necessitates a solid understanding of transportation entitlements as outlined in the Joint Travel Regulation (JTR). Delivering exceptional customer service is paramount. Familiarity with the Defense Transportation Regulation (Part IV) is also required. The Administrative Support Specialist will actively listen to customer inquiries and resolve complaints effectively. A comprehensive understanding of office operations is essential to assist clients who visit the office or reach out via email or phone for updates and general inquiries regarding their household goods transportation. Responsibilities include managing mail distribution and maintaining an organized filing system for essential documents. Additional clerical tasks, such as data entry and document processing, may also be required. The Administrative Support Specialist may assist the PPSO Counselor in reviewing customer orders to ensure preparedness for counseling sessions and serve as a primary contact for general inquiries related to household goods movement.

Key Responsibilities

This position description is subject to change as necessary to fulfill program or organizational requirements.

PRIMARY DUTIES:
  • Execute various repetitive clerical tasks following established procedures.
  • Receive customer documents through in-person interactions, emails, or faxes.
  • Demonstrate familiarity with office terminology.
  • Select appropriate methods from a range of procedures or make minor adaptations based on limited guides and manuals.
  • Refer unresolved issues to appropriate personnel.
  • Access databases to retrieve and record information, including customer complaints and orders.
  • Update databases with customer contact information and notes from interactions.
  • Participate in briefings with counselors to assist in document intake and review.
  • Support daily filing operations within the department.
  • Other duties may be assigned to achieve organizational objectives.
  • Job responsibilities may evolve due to contractual obligations.
Work Environment
  • Primarily functions in an office setting, remaining stationary for approximately 75% of the time.
  • Must wear Personal Protective Equipment (PPE), including a face mask.
  • Ability to lift a minimum of 50 pounds.
  • Engage in face-to-face interactions with customers.
  • Willingness to perform additional duties that may require overtime, weekend, or holiday work.
Qualifications

MINIMUM REQUIREMENTS:

EDUCATION/CERTIFICATIONS:
  • High School Diploma.
  • Proficient in reading and writing English.
  • Valid State Driver's License with no restrictions.
  • Ability to obtain and maintain a Common Access Card (CAC).
  • Proof of U.S. Citizenship required.
  • Maintain driving privileges as necessary.
EXPERIENCE:
  • One year of relevant experience preferred.
  • Experience with the Defense Personal Property System (DPS).
  • Strong organizational, analytical, written, and verbal communication skills.
  • Customer service experience is essential.
  • Six months of administrative experience in an office environment preferred.
SKILLS:
  • Proficient in reading and writing English.
  • Strong organizational, analytical, written, and verbal communication skills.
  • Preferred six months of administrative experience in a multi-functional office setting.
  • Reliable and punctual, with the ability to learn new regulations and collaborate with team members.
  • Proficient in MS Office Suite (Word, Excel, PowerPoint, Access, Project, SharePoint) for special projects.
  • Able to work independently with minimal supervision.
We are committed to fostering an inclusive and diverse workplace that values the contributions of every individual. This commitment, along with our shared Vision and Values of Integrity, Respect, and Responsibility, enables us to leverage differences, encourage innovation, and enhance our success in the global marketplace. Vectrus is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status, or disability status.

  • Administrative Coordinator

    3 days ago

    Liberty, North Carolina, United States Aristeo Full time

    About the RoleWe are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Aristeo. As an Administrative Assistant, you will play a critical role in supporting our operations and ensuring the smooth day-to-day functioning of our office.Key ResponsibilitiesAdministrative Support: Provide administrative support to our...

  • IT Operations Manager Assistant

    5 days ago

    Liberty, North Carolina, United States Zantech Full time

    About the RoleZantech is a dynamic small business that provides complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are seeking a detail-oriented Assistant IMO Manager to oversee and manage the organization's IT/IM processes and resources to enable business and mission...

  • Assistant Manager of IT Operations

    5 days ago

    Liberty, North Carolina, United States Zantech Full time

    About the RoleZantech is a dynamic Small Business that provides complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We are seeking a detail-oriented Assistant IMO Manager to oversee and manage the organization's IT/IM processes and resources to enable business and mission...

  • Property Management and Resident Services Specialist

    2 weeks ago

    Liberty, North Carolina, United States Corvia Full time

    Property Management and Resident Services SpecialistAbout UsCorvias is a leading property management firm committed to fostering secure and high-quality living environments for residents throughout the United States. Our focus on resident satisfaction and community enhancement drives us to make a meaningful impact in people's lives. Become a part of our team...

  • Administrative Support Specialist

    2 weeks ago

    Liberty, North Carolina, United States Vectrus Full time

    Overview Vectrus is dedicated to developing intelligent solutions that seamlessly integrate physical and digital infrastructures across various sectors. With over a century of proven mission support, we focus on enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprising 16,000...

  • Administrative Support Specialist

    2 weeks ago

    Liberty, North Carolina, United States Vectrus Full time

    Overview At Vectrus, we develop intelligent solutions that seamlessly integrate physical and digital infrastructures to enhance operational effectiveness. With over a century of proven mission support, our $3.9 billion organization, comprising 16,000 dedicated professionals, collaborates with clients globally to address their most intricate challenges with...

  • Administrative Support Specialist

    2 weeks ago

    Liberty, North Carolina, United States Vectrus Full time

    Overview At Vectrus, we are dedicated to developing intelligent solutions that seamlessly integrate physical and digital infrastructures. With over a century of proven mission support, we strive to enhance security, optimize logistics, and improve operational readiness. Our $3.9 billion organization, comprising 16,000 professionals, collaborates with clients...

  • Customer Service Intern

    2 weeks ago

    Liberty, North Carolina, United States Travis Kivett - State Farm Agent Full time

    Position Overview:We are seeking a personable and service-oriented candidate to fill the role of Agent Team Member in collaboration with a State Farm independent contractor agent. If you have a knack for engaging with clients and a strong desire to deliver outstanding service, this role may be an excellent fit for you.Key Responsibilities:Provide timely,...

  • Administrative Director

    5 days ago

    Liberty, North Carolina, United States Green Metals Full time

    Job SummaryWe are seeking a highly skilled and experienced Regional Operations Manager to join our team at Green Metals. This is a challenging and rewarding role that requires strong leadership and management skills, as well as a passion for driving business growth and excellence.Key ResponsibilitiesOperational Leadership: Provide strategic direction and...

  • Logistics Operations Clerk

    2 weeks ago

    Liberty, North Carolina, United States Vectrus Full time

    Position Overview Vectrus is dedicated to delivering innovative solutions that bridge the gap between physical and digital infrastructures. With over a century of experience in mission support, our organization is committed to enhancing security, optimizing logistics, and improving operational readiness. Our company, valued at $3.9 billion and comprised of...

  • IT Operations Support Assistant Manager

    2 weeks ago

    Liberty, North Carolina, United States Zantech Full time

    Are you ready to take on a new opportunity within a performance-driven small business? At Zantech, we pride ourselves on delivering complex, mission-oriented solutions with a solid reputation for exceptional customer satisfaction and employee engagement. We are seeking a dedicated individual who is eager to contribute to a cohesive team and uphold our...

  • Office Support Specialist

    2 weeks ago

    Liberty, North Carolina, United States Hyperion Biotechnology Full time

    Hyperion Biotechnology, Inc. has been a trusted provider of services to federal government clients for over 15 years. Our commitment to delivering comprehensive solutions ensures that our clients meet the specific needs of their projects. With robust leadership and a solid corporate framework, Hyperion is dedicated to supporting and facilitating the...

  • Automotive Service Technician

    2 weeks ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Position Title: Automotive Technician / MechanicLocation: Not specifiedOverview:We are seeking skilled technicians/mechanics who are enthusiastic, positive, and dedicated to providing exceptional service. The ideal candidates will possess a strong commitment to resolving complex issues and ensuring customer satisfaction.Key Responsibilities:Utilize expertise...

  • Automotive Service Technician

    1 week ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:We are seeking skilled technicians/mechanics who are enthusiastic, positive, and dedicated to delivering exceptional service. The ideal candidates will possess a strong commitment to finding solutions for complex issues while prioritizing customer satisfaction.Key...

  • Automotive Service Technician

    1 week ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:We are seeking skilled technicians who possess a vibrant attitude and a commitment to excellence. The ideal candidates will demonstrate a proactive approach to resolving complex automotive issues while prioritizing customer satisfaction.Responsibilities include, but are not...

  • Automotive Service Technician

    1 week ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:We are seeking skilled technicians who possess a positive demeanor and a strong commitment to customer satisfaction. The ideal candidates will demonstrate a proactive approach to problem-solving and a genuine passion for delivering exceptional service.Responsibilities include, but...

  • Automotive Service Technician

    1 week ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:We are seeking skilled technicians/mechanics who possess an energetic demeanor, a positive outlook, and a commitment to excellence. The ideal candidates will demonstrate a strong passion for resolving complex issues while prioritizing customer satisfaction.Key...

  • Automotive Service Technician

    1 week ago

    Liberty, South Carolina, United States Christian Brothers Automotive Full time

    Job Title: Automotive Technician / MechanicLocation: Not specifiedJob Overview:We are seeking skilled technicians who are enthusiastic, positive, and dedicated to delivering exceptional service. The ideal candidates will possess a strong commitment to resolving complex issues and ensuring customer satisfaction.Responsibilities include, but are not limited...

  • Regional Operations Manager

    20 hours ago

    Liberty, North Carolina, United States Green Metals Full time

    Job SummaryWe are seeking a highly skilled and experienced Regional Operations Manager to join our team at Green Metals. As a key member of our management team, you will be responsible for overseeing the administrative and operational direction of our Resource Management and Waste Management operations.Key ResponsibilitiesProvide strategic direction and...

  • Environmental Management Director

    3 days ago

    Liberty, North Carolina, United States Green Metals Full time

    We are seeking a highly skilled and motivated individual to fill the role of Environmental Management Director at Green Metals, Inc. This is a challenging and rewarding opportunity to lead our environmental management efforts and contribute to the success of our company.We believe that our employees are the driving force behind our success, and we strive to...