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Office Support Specialist

2 months ago

Liberty, North Carolina, United States Hyperion Biotechnology Full time

Hyperion Biotechnology, Inc. has been a trusted provider of services to federal government clients for over 15 years. Our commitment to delivering comprehensive solutions ensures that our clients meet the specific needs of their projects. With robust leadership and a solid corporate framework, Hyperion is dedicated to supporting and facilitating the successful execution of our clients' programs.

Hyperion Biotechnology, Inc. offers a competitive salary along with a comprehensive benefits package, which includes medical, dental, vision, company-paid life insurance, a 401K employer match, and paid holidays and vacation.

Position Overview

The Administrative Clerk will be responsible for providing essential coverage for the Family Advocacy Program (FAP) front desk during standard business hours (8:00 a.m. - 5:00 p.m.). The FAP front desk serves a unique role, handling incoming calls related to urgent situations, family violence, institutional child abuse/neglect, childcare inquiries, safety concerns, foster care, and other complex support requests. It is crucial for the Administrative Clerk to manage emotionally charged callers who are in crisis and require immediate assistance.

Key Responsibilities

  • Provide information and referrals to appropriate resources as needed.
  • Assist in registering clients for life skills classes, outreach events, or other FAP-sponsored activities.
  • Maintain client files in the required database.
  • Update the monthly calendar and weekly WAS report.
  • Register in the DLA Account system to upload files for printing, ensuring that flyers, brochures, and all necessary FAP materials are readily available for distribution.
  • Process purchase requests in accordance with the protocols established by the Family Advocacy Program administration.
  • Document minutes for biweekly Child Advocacy Team meetings and distribute them to the Contract Program Manager for dissemination.
  • Perform additional duties as assigned.
Qualifications

The ideal candidate will possess the following qualifications:
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Publisher, and Outlook).
  • Exceptional verbal and written communication skills.
  • Ability to concentrate on multiple details effectively.
  • Capability to respond appropriately to competing priorities in a dynamic, customer-focused professional environment.
  • A high school diploma with a minimum of 2 years of administrative or office experience, or equivalent.
  • Professional certification or a bachelor's degree is preferred but not mandatory.
  • Must be a U.S. Citizen.
Hyperion is an equal opportunity employer and does not discriminate in hiring or employment based on race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law. Self-identification is voluntary.

All information provided in this application is confidential and will not be used for discriminatory purposes.