Retail Operations Manager

4 days ago


Boca Raton, Florida, United States HHS Culinary and Nutrition Solutions, LLC Full time

Job Summary:

The Retail Manager is responsible for overseeing the day-to-day operations of a retail environment within a hospital setting. This includes managing a team to create a profitable cafe where hospital staff and families can take a break and enjoy a meal.

Key Responsibilities:

  • Manage the cafe retail area to provide excellent customer service and support revenue growth.
  • Lead a team environment that fosters morale, passion, quality, and respect.
  • Develop and monitor evaluation processes for customer satisfaction.
  • Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance.
  • Lead retail team member recruiting, training, development, scheduling, and assignments.
  • Perform daily inspections and assessments and coach and counsel team members.
  • Manage and monitor all department sales and costs.

Requirements:

  • Minimum associate's degree; bachelor's degree preferred.
  • 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
  • 3+ years of management experience.
  • Experience with cash handling policies and procedures.
  • Familiarity with various point of sales (POS)/register systems.
  • Knowledge of hospital food service operations.
  • Computer skills including word processing, spreadsheets, email, and ordering platforms.

What We Offer:

  • Paid time off (vacation and sick).
  • Medical, dental, and vision insurance.
  • 401(k) with employer match.
  • Employee assistance program (EAP).
  • Employee resource groups (ERGs).
  • Career development and ongoing training.


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