Retail Operations Manager
4 days ago
Job Summary:
The Retail Manager is responsible for overseeing the day-to-day operations of a retail environment within a hospital setting. This includes managing a team to create a profitable cafe where hospital staff and families can take a break and enjoy a meal.
Key Responsibilities:
- Manage the cafe retail area to provide excellent customer service and support revenue growth.
- Lead a team environment that fosters morale, passion, quality, and respect.
- Develop and monitor evaluation processes for customer satisfaction.
- Demonstrate continuous ability to maintain and/or improve customer satisfaction through communication, integrity, and performance.
- Lead retail team member recruiting, training, development, scheduling, and assignments.
- Perform daily inspections and assessments and coach and counsel team members.
- Manage and monitor all department sales and costs.
Requirements:
- Minimum associate's degree; bachelor's degree preferred.
- 5+ years of retail food experience in quick-serve restaurants, supermarket merchandising, or fine dining.
- 3+ years of management experience.
- Experience with cash handling policies and procedures.
- Familiarity with various point of sales (POS)/register systems.
- Knowledge of hospital food service operations.
- Computer skills including word processing, spreadsheets, email, and ordering platforms.
What We Offer:
- Paid time off (vacation and sick).
- Medical, dental, and vision insurance.
- 401(k) with employer match.
- Employee assistance program (EAP).
- Employee resource groups (ERGs).
- Career development and ongoing training.
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