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Executive Retail Manager

2 months ago

Boca Raton, Florida, United States Sur La Table Inc. Full time
Job Summary

We are seeking a highly skilled and experienced General Manager to lead our retail store operations and drive business growth. As a key member of our team, you will be responsible for inspiring customers, building a high-performing team, and achieving sales goals.

Key Responsibilities
  • Model and direct employees to ensure exceptional customer service standards.
  • Create an environment where employees are informed and capable by directing training activities.
  • Manage the complete operations of the store, ensuring employees are effective at executing corporate initiatives.
  • Proactively monitor and manage store staffing levels to meet retail and culinary needs.
  • Maintain an active performance development process, providing coaching and performance feedback to employees.
  • Seek opportunities to increase topline sales and challenge employees to achieve sales driving initiatives.
  • Analyze and measure retail and culinary business trends, developing and implementing plans to drive sales and profitability.
  • Manage inventory, control shrink, retail supply, and culinary expenses.
  • Partner with District Manager, HQ Retail Operations, Human Resources, and other departments as needed.
  • Ensure adherence to applicable wage and hour laws and accurately record time worked.
Requirements
  • 3-5 years of progressively responsible retail management experience, preferably with Sur La Table.
  • Experience driving sales and motivating high-performing sales teams.
  • Experience training others and holding teams accountable.
  • Proven financial management skills and ability to analyze business trends.
  • Food Handler or Food Manager Certification and proficiency in POS systems.
  • Familiarity with MS Office Suite (Word, Excel, Outlook).
Sur La Table Core Competencies
  • Focus on the Customer: Inspire and delight customers.
  • Be Genuine: Communicate respectfully, effectively, and sincerely.
  • Make the Right Call: Effectively blend knowledge, experience, wisdom, and decisive action.
  • Take Ownership: Be committed, responsible, and provide solutions.
  • Achieve Results: Meet and exceed goals and expectations.
Sur La Table Leadership Competencies for People Managers
  • Develop People: Never compromise on people.
  • Lead the Way: Influence positive outcomes.
  • Facilitate Success: Motivate, engage, and accomplish with your team.