Regional Technical Support Engineer

2 weeks ago


Phoenix, Arizona, United States Komatsu Full time
Job Overview

We are seeking a highly motivated and detail-oriented Technical Support Engineer to join our team at Komatsu. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. This is an excellent opportunity to develop your skills and knowledge in laser technology and customer service.

Key Responsibilities
  • Provide technical support and assistance to customers and internal teams via phone, email, and other communication channels.
  • Diagnose and troubleshoot technical issues with laser systems and other equipment.
  • Develop and maintain technical knowledge and expertise in laser technology and customer service.
  • Collaborate with cross-functional teams to resolve technical issues and improve customer satisfaction.
  • Document and maintain accurate records of technical issues and resolutions.
Requirements
  • Degree in a related field, such as engineering or physics.
  • 0-3 years of experience in a technical support role.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Knowledge of laser technology and customer service principles.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.


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