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Regional Support Specialist

2 months ago

Phoenix, Arizona, United States LMC Full time

LMC is seeking a skilled Regional Support Specialist to join their Denver Office. As a key member of the team, you will provide technical support and customer service to internal and external customers.

Key Responsibilities:

  • Provide technical support via phone, email, and ticketing system.
  • Assist sales teams with technical calls, events, and product demonstrations.
  • Deliver in-person and virtual training sessions for customers and technicians.
  • Conduct on-site visits for technical support and troubleshooting.
  • Develop and maintain training materials and documentation.
  • Stay updated on product capabilities and industry trends.
  • Escalate complex issues to management or vendors.
  • Act as liaison between the service, customers, and sales teams.
  • Support sales growth by enhancing customer satisfaction.

Requirements:

  • Bachelor's degree in engineering, computer science, or related field (preferred).
  • 3-5 years of experience in technical support or a related field.
  • Knowledge of networking (TCP/IP, serial-based communications) and Windows platforms.

Preferred Experience:

  • Proficiency in HTML5, CSS, JavaScript, Java, or similar programming languages.
  • Experience with databases (MySQL, SQL Server) and web development.
  • Background in HVAC or building controls.
  • Familiarity with building control protocols (BACnet, LonWorks, Modbus).
  • Experience working with Tridium Niagara (preferably N4 Certified).
  • Electrical wiring experience.
  • Strong technical knowledge, problem-solving, communication, and customer service skills.
  • Attention to detail and adaptability to evolving technologies.