Senior Technical Support Engineer

2 weeks ago

Phoenix, Arizona, United States BriteCore Full time
Job Title: Senior Technical Support Engineer

BriteCore is seeking a highly skilled Senior Technical Support Engineer to join our technical services team. As a key member of the team, you will be responsible for providing technical support to our largest customers, troubleshooting complex issues, and delivering timely resolutions.

Key Responsibilities:
  • Forge strong relationships with our largest customers, leveraging phone, email, video, and on-site visits to quickly resolve challenging issues and offer hands-on guidance on BriteCore's features and setup
  • Provide personalized support to our largest customers, answering their complex questions about BriteCore's capabilities in order to ensure our customers are optimizing our platform
  • Dive into debuggers, logs, stack traces, MySQL, DataDog, and Python code to grasp the intricacies of application behavior, troubleshoot configuration issues, and pinpoint bugs for resolution
  • Develop and maintain technical documentation, knowledge base articles, and troubleshooting guides to empower customers and improve self-service capabilities
  • Document reproducible JIRA defect reports and customer-facing issue resolutions along with best practice technical notes
  • Test API endpoints
  • Streamline and upgrade our legacy data delivery and reporting solution, leveraging MySQL and Quicksite datasets
  • Collaborate with DevOps to implement effective DataDog monitoring for uptime and scalability, ensuring top-notch performance
Requirements:
  • Bachelor's Degree in Computer Science or related field
  • 4+ years of experience working through complex ticketing
  • 2+ years serving as a central technical services contact for enterprise clients
  • Advanced MySQL abilities with expertise in query execution and data analysis
  • Intermediate Python coding skills, with a high proficiency at reading Python code
  • Experience communicating with customers via phone, email and video chat
  • Skilled in Linux environment, handling administration, debugging, monitoring, and maintenance tasks
  • Hands-on experience working with APIs, web technology and AWS Cloud Infrastructure
  • Proficiency in Bash shell scripting
  • Excellent verbal and written communication skills
  • Scrappy, comfortable working in a fast-paced startup environment and learning as you go
Preferred Qualifications:
  • 1+ year of experience working in the Property & Casualty (P&C) space
  • Experience working at a startup company
  • Experience working with Zendesk
  • Hands-on experience working with Python web development, Django and/or Web.py
What We Offer:

We take pride in our dynamic, diverse team, unified by shared values of community, integrity, grit and impact. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, color, national origin, religion, age, gender identity, sexual orientation, veteran, disability or any other legally protected rights that one has.

We offer great benefits including: medical, dental, vision, 401K (with company match), disability coverage, unlimited PTO, fully paid parental leave and more.

  • Senior Technical Support Specialist

    6 days ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Senior Technical Support EngineerGTN Technical Staffing is seeking a highly skilled Senior Technical Support Engineer to join our team. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.Key Responsibilities:Provide expert technical support,...

  • Senior Technical Support Specialist

    5 days ago

    Phoenix, Arizona, United States GTN Technical Staffing Full time

    Job SummaryThe selected candidate will be part of the Enterprise Computing Global Support team with primary focus on one major semiconductor manufacturer in the Phoenix/Chandler Arizona area. This role will be to become the trusted advisor to and virtual extension of the EDA queue maintainers ensuring optimized usage of clients products through best...

  • Senior Technical Support Specialist

    2 days ago

    Phoenix, Arizona, United States MM International Full time

    Job Title: Senior Technical Support EngineerJob Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our team at MM International. As a trusted advisor to our clients, you will be responsible for providing dedicated support, troubleshooting technical product issues, and developing workarounds.Key Responsibilities:Provide...

  • Senior Lead Engineer

    6 days ago

    Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Lead Engineer - Product SupportQuest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer - Product Support to join our team.The successful candidate will be responsible for leading the technical support function for our products, working closely with...

  • Technical Support Lead

    4 weeks ago

    Phoenix, Arizona, United States ParksideTech IT Solutions and Support Full time

    {"Job Title": "Technical Support Lead", "Job Summary": "ParksideTech IT Solutions and Support is seeking a highly skilled Technical Support Lead to join our team. As a Technical Support Lead, you will be responsible for resolving escalated support requests, providing training and guidance to technical support technicians, and overseeing the service delivery...

  • Regional Technical Support Engineer

    2 weeks ago

    Phoenix, Arizona, United States Komatsu Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Technical Support Engineer to join our team at Komatsu. As a Technical Support Engineer, you will be responsible for providing technical assistance and support to customers and internal teams. This is an excellent opportunity to develop your skills and knowledge in laser technology and...

  • Senior Manufacturing Engineer

    4 weeks ago

    Phoenix, Arizona, United States Raytheon Full time

    About the RoleWe are seeking a highly skilled Senior Manufacturing Engineer to join our team at Raytheon. As a key member of our factory leadership team, you will play a critical role in supporting factory-wide efforts and driving technical and logistical improvements.Key ResponsibilitiesApply manufacturing engineering skillsets across the extended value...

  • Senior Lead Engineer

    3 weeks ago

    Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Lead EngineerQuest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.The successful candidate will be responsible for leading the technical support function for our products, working closely with customers, product management, and...

  • Senior Technical Lead

    4 weeks ago

    Phoenix, Arizona, United States The American Express Company Full time

    Lead the Way with UsYou have the power to progress in incredible ways when you join The American Express Company. As a Senior Engineer, you will be part of a global and diverse community of colleagues with an unwavering commitment to excellence.Our Commitment to YouWe offer a supportive environment that fosters growth and development.We provide opportunities...

  • Senior MEP Engineer and Team Manager

    1 month ago

    Phoenix, Arizona, United States PRG Technical Full time

    About the RoleWe are seeking a highly skilled MEP Systems Design Lead to join our team at PRG Technical. As a key member of our design team, you will be responsible for designing complex MEP systems and coordinating with other design team members.Key ResponsibilitiesDesign and develop MEP systems for various projects, ensuring compliance with building codes...

  • Senior Support Engineer

    14 hours ago

    Phoenix, Arizona, United States Hispanic Technology Executive Council Full time

    About the RoleWe are seeking a highly skilled Senior Support Engineer to join our Customer Success team. As a key member of our team, you will be responsible for providing exceptional support to our customers, ensuring their continued success with our cloud-based solutions.Key ResponsibilitiesProvide front-line customer support via email, screen sharing, and...

  • Senior Lead Engineer

    6 days ago

    Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Lead EngineerQuest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.The successful candidate will be responsible for leading the technical support function for our products, working closely with customers, product management, and...

  • Senior Lead Engineer

    2 days ago

    Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Lead EngineerQuest Global is a leading engineering services firm with a strong presence in the industry. We are seeking a highly skilled Senior Lead Engineer to join our team.Job Overview:The Senior Lead Engineer will be responsible for leading the technical support function for our products. This individual will work closely with...

  • Senior IT Project Manager

    2 weeks ago

    Phoenix, Arizona, United States Universal Technical Institute Full time

    Job Title: Senior IT Project ManagerWe are seeking a highly skilled and experienced Senior IT Project Manager to join our team at Universal Technical Institute. As a key member of our IT department, you will be responsible for overseeing the successful delivery of assigned projects, managing all stages of the full project life cycle from initiation to...

  • Senior Transportation Engineer

    1 month ago

    Phoenix, Arizona, United States HDR Full time

    About the RoleAt HDR, we are committed to creating a collaborative culture that values diversity, equity, and inclusion. As a Senior Transportation Engineer, you will play a key role in shaping our organization's impact on the world.Key ResponsibilitiesLead Technical Role: Serve as the lead technical expert in the development of urban roadway design...

  • Senior Product Support Specialist

    2 weeks ago

    Phoenix, Arizona, United States QuEST Global Full time

    Job Title: Senior Product Support SpecialistWe are seeking a highly skilled Senior Product Support Specialist to join our team at QuEST Global. As a key member of our product support team, you will be responsible for providing technical support and guidance to customers who use our products.Key Responsibilities:Respond to customer inquiries and provide...

  • Senior Technical Project Manager

    1 week ago

    Phoenix, Arizona, United States Randstad USA Full time

    Senior Technical Project ManagerWe are seeking a highly skilled Senior Technical Project Manager to join our team at Randstad USA. As a key member of our organization, you will be responsible for coordinating multiple product types and work streams, including equipment, connectivity, and materials.Key Responsibilities:Requirements Analysis: Develop a deep...

  • Senior Technical Project Manager

    1 week ago

    Phoenix, Arizona, United States Randstad Full time

    Senior Technical Project ManagerWe are seeking a highly skilled Senior Technical Project Manager to join our team at Randstad. As a key member of our organization, you will play a critical role in coordinating multiple product types and workstreams, including development and testing.Key Responsibilities:Define and refine the product roadmap, including...

  • Senior Dam Engineer

    2 weeks ago

    Phoenix, Arizona, United States Olsson Full time

    Job Title: Senior Dam EngineerWe are seeking an experienced Senior Dam Engineer to join our team at Olsson. As a key member of our water resources engineering group, you will provide technical leadership and project management for water resources projects, including dam design, construction, and maintenance.Responsibilities:Lead project teams to deliver...

  • Senior Systems Engineer

    3 weeks ago

    Phoenix, Arizona, United States Motorola Solutions Full time

    Job Title: Senior Systems EngineerAt Motorola Solutions, we're committed to helping people be their best in the moments that matter. As a Senior Systems Engineer, you'll play a critical role in solving for safer by designing and deploying mission-critical communication systems.Job SummaryWe're seeking an experienced Senior Systems Engineer to join our team....