Technical Support Specialist

2 weeks ago

Phoenix, Arizona, United States Kajeet Full time
About the Role

We are seeking a highly skilled Technical Support Engineer to join our team at Kajeet. As a Technical Support Engineer, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance.

Key Responsibilities
  • Partner with our Sales and Solution Engineering teams to create and pitch solutions that meet customer needs.
  • Work closely with our on-boarding and implementation teams to ensure successful deployments.
  • Monitor and assist our internal teams and customers through the customer onboarding journey.
  • Serve as the customer's go-to technical SME on all Kajeet platforms, services, processes, and devices.
  • Act as the customer's voice internally to ensure customer needs are always taken into account.
  • Strategize with our account management team on upsells and cross-sells.
  • Uncover new sales opportunities by listening to customer needs and how Kajeet's solutions can meet those needs.
  • Document customer profiles for other internal teams.
  • Create a library of successful customer deployments.
Requirements
  • 3-5 years of experience in a customer-facing role such as consulting, pre-sales, technical account management or equivalent functions.
  • In-depth demonstrable experience with cellular technologies (3G, 4G LTE, 5G, mm Wave, NB-IoT, CatM1, Private LTE, CBRS, etc.).
  • Experience with EMM/MDM platforms and/or remote management platforms is preferred.
  • Technical experience with IoT, SaaS, cloud, or subscription products, with strong understanding of HTTP/REST/API architectures.
  • Bachelor's degree or equivalent experience required.
  • Creative problem-solving skills and ability to effectively communicate and translate feedback, needs and solutions.
  • A high-level of drive, discipline, creativity and motivation.
  • Solid written, oral, and presentation skills with ability to communicate effectively with various audiences inside and outside the organization.
  • The ability to work in a fast-paced, change-oriented team environment.
  • Solid organizational skills with demonstrated ability to structure work into timelines and deliverables and think proactively to address dependencies and roadblocks.
  • Strong negotiation and decision-making skills.
  • Excellent computer skills (including CRM systems, MS Word, MS Excel, MS PowerPoint and MS Outlook)
  • Willing to travel
What We Offer

We value our employees' time and efforts. Our commitment to your success is enhanced by our competitive compensation, commensurate with experience, and our extensive benefits package including paid time off, medical, dental and vision benefits and future growth opportunities within the company. Plus, we work to maintain the best possible environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative, creative environment where each person feels encouraged to contribute to our processes, decisions, planning and culture.

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