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Client Success Assistant Manager

2 months ago

Boston, Massachusetts, United States PEAK Event Services Full time
Job Overview

About Our Company

PEAK Event Services stands as the leading provider of event rentals and tenting solutions in the Northeast. Joining our team means becoming part of a dedicated group that brings significant moments to fruition. At PEAK, we take pride in creating memorable experiences for our clients, transforming challenges into opportunities through strategic planning, creativity, and perseverance.

Role Summary

The Client Success Assistant Manager plays a vital role within our sales leadership team, focusing on the onboarding of new staff through comprehensive product and system training, as well as assisting in the management of the sales team. Our primary objective is to ensure that our clients receive prompt responses and that our team is equipped to make informed decisions as their expertise grows.

This position is essential for guiding the team in account management, overseeing sales processes from initiation to closure, ensuring order accuracy within our systems, and addressing inventory inquiries. The role demands quick, data-driven decision-making and requires collaboration with clients, sales consultants, and various departments to enhance customer satisfaction. The Assistant Manager is tasked with nurturing client relationships, analyzing account growth, coaching team members for strategic decision-making, generating revenue, and aligning long-term objectives with the company's vision and values. A successful candidate will have a proven history of personal sales achievements or managing substantial revenue budgets.

Daily Responsibilities

  • Manage staff scheduling to meet operational needs.
  • Assist in finalizing and maintaining standard operating procedures.
  • Become proficient in Point of Rental, Salesforce, Vonage, and Power BI.
  • Provide guidance and solutions to the sales team for effective client decision-making.
  • Mentor junior team members to develop future leaders in the event industry.
  • Observe and coach sales practices to enhance workflow efficiencies.
  • Collaborate with the sales team on client account evaluations.
  • Create workflows and reports using Salesforce and Vonage.
  • Support order entry and phone assistance as necessary.
  • Contribute to sales meetings and ongoing training presentations.
  • Work with senior management to formulate strategies and achieve sales targets.
  • Oversee training schedules for new hires and retraining initiatives.
  • Conduct one-on-one meetings with goal-setting and performance evaluations.
  • Engage with all departments to gain a comprehensive understanding of business operations.

Qualifications

  • Bachelor's degree and/or 3-5+ years of experience in a customer-facing role within the hotel, venue, or event sector.
  • 5+ years of experience in the event rental industry is advantageous.
  • Prior management experience is preferred.
  • Strong dedication to exceptional customer service.
  • Understanding of operations in high-volume environments and the integration of sales strategies.
  • Knowledge of event planning processes and the execution of successful events.
  • Ability to thrive in a fast-paced and dynamic environment.
  • Demonstrated flexibility and a proactive attitude.
  • Excellent verbal, written communication, and presentation skills.
  • Strong decision-making and problem-solving capabilities.
  • Outstanding organizational and project management skills.
  • Ability to manage multiple tasks effectively.
  • Proven negotiation skills and confidence in client interactions.

Why Join Us?

  • Competitive compensation package including paid time off and holidays.
  • Support for personal well-being and work-life balance.
  • Frequent celebrations and team-building activities.
  • Encouragement for community involvement and volunteer opportunities.
  • A commitment to fostering an inclusive and diverse workplace culture.

Compensation and Benefits

  • Salary range of $65k - $75k plus commission opportunities.
  • Comprehensive medical, dental, and vision insurance.
  • Company-paid basic life and AD&D insurance.
  • Short-term and long-term disability coverage.
  • Access to telehealth and wellness programs.
  • Flexible spending accounts available.
  • Employee assistance programs.
  • Travel assistance services.
  • 401K retirement plan with employer matching.

More About Us

At PEAK, we are more than just an event rental company; our core values guide our daily operations. We believe in collaborative problem-solving, mutual respect, and accountability. Our commitment to social responsibility drives us to support our communities through sponsorships, volunteering, and donations. We take pride in our meticulous attention to detail and our unwavering dedication to client satisfaction.

PEAK is an equal opportunity employer. We actively seek diverse candidates who can contribute to our culture and enhance our workplace. We are dedicated to creating an environment where everyone feels a sense of belonging.