Senior Partner Success Manager
1 month ago
Clasp, a venture-based fintech company, is revolutionizing the way employers attract and retain critical talent in hard-to-hire fields while addressing the student debt crisis.
Our innovative platform connects employers, educational institutions, and diverse talent to drive mutual benefit using accessible education financing as the thread.
We're a Forbes Fintech 50 company, a portfolio company of SHRM, and named 'Startup of the Year' by StartUp Boston.
Job DescriptionRole Overview
The Partner Success Manager will play a critical role in fostering and maintaining strong relationships with our enterprise clients.
As a trusted advisor, you will ensure client satisfaction, retention, and growth by providing top-tier support and strategic solutions.
Key Responsibilities
- Serve as the main point of contact for assigned enterprise accounts, ensuring consistent and effective communication.
- Develop a deep understanding of clients' needs, objectives, and challenges, and provide tailored recommendations to meet their goals.
- Ensure client satisfaction through timely and effective support, addressing any issues that arise promptly and professionally.
- Monitor and analyze client performance metrics to identify areas for improvement and proactively address them.
- Collaborate with internal teams to design and deliver customized solutions that align with client objectives.
- Conduct regular check-ins and business reviews with clients to assess their success and make strategic recommendations.
- Identify opportunities for upselling and cross-selling additional services to enhance client value and drive revenue growth.
- Track and report on key performance indicators (KPIs) related to client success, providing insights to internal stakeholders.
- Manage client renewals, focusing on reducing churn rates and ensuring long-term client retention.
- Maintain accurate records of all client interactions, activities, and progress in CRM software.
Requirements
- Bachelor's degree in Business, Marketing, or a related field.
- 6+ years of proven experience in customer success, account management, or a similar role, preferably within a B2B environment.
- Experience working with executives.
- Excellent communication, interpersonal, and relationship-building skills.
- Strong problem-solving and analytical abilities, with a focus on delivering solutions that drive client success.
- Proficiency in CRM software and other relevant tools, with the ability to learn new systems quickly.
- Knowledge of the healthcare industry and talent recruitment processes is a plus.
- Ability to work independently as well as collaboratively within a team.
- High level of empathy, customer focus, and a passion for helping clients succeed.
- Strong organizational and project management skills, with the ability to manage multiple priorities effectively.
What We Offer
- Competitive cash and equity compensation.
- Health benefits (health, dental, & vision).
- 401k.
- Commuter benefits.
- Flexible PTO policy.
- Opportunities to grow and perform in a fast-paced environment alongside a stellar team.
We are committed to creating a diverse and inclusive workplace where all employees feel valued, respected, and empowered to contribute their unique perspectives and talents.
Clasp is an equal opportunity employer and prohibits discrimination and harassment of any kind.
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