Customer Success Manager

4 weeks ago

Boston, Massachusetts, United States BOARD International Full time

At Board International, we're looking for a Customer Success Manager to join our team. As a key member of our customer success team, you will be responsible for retaining, building, and growing our current customer base.

Working closely with our sales teams and acting as a bridge between various teams, you will ensure that our customers are up for success. You will be instrumental in creating long-lasting partnerships and responsible for driving positive outcomes.

As a trusted advisor, you will curate plans for customers that drive successful deployment, user adoption, and demonstrate ongoing health and ROI value they are achieving by using Board.

This is a unique opportunity to get involved in a highly visible, fast-scaling SaaS cloud company.

Duties:
  • Drive and create a value realization working plan for the customers by being outcome-focused and understanding how that can be measured and presented to the customer to prove value on an ongoing basis.
  • Sustain business growth and profitability by maximizing value and minimizing risk of churn.
  • Coordinate and facilitate internally to ensure customer issues are addressed and resolved.
  • Conduct and plan customer kick-offs and regular business reviews.
Requirements:
  • 3+ years of expertise in the Customer Success Management, Consulting or Sales.
  • Ability to align the internal resources to meet and exceed the customer requirements and deadlines.
  • Stellar presentation skills, client management, and written communication skills.
  • Experience of working with customers in the Retail or Financial Planning and Analysis (FP&A) space.
  • Willingness to travel to the client's location as and when required.
  • Ability to manage and support your own book of business.
  • Professional curiosity and a proactive customer-driven mentality.
  • Executive presence and communication skills, ability to translate technical information to all involved stakeholders.
  • Ability to handle multiple competing priorities and adapt to change.
  • Capacity to remain calm under pressure but react with urgency.

Board International is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Your personal data will be stored for as long as it is necessary to process the job applications that you submitted and for the provision of the service that you requested.

Your personal data may also be processed for the fulfillment of the obligations provided for by law.

Your personal data are collected and used by Board International SA and/or its subsidiaries that are located in the EU or outside on the basis of the appropriate safeguards provided by the European Regulation 2016/679.

At any time you may request to access, to correct and/or delete your personal data used by Board International SA or by its subsidiaries for recruiting purposes.

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