Client Success Associate

5 days ago

Boston, Massachusetts, United States Maplecroft Full time
Job Description

We are seeking a highly skilled Client Success Associate to join our team at Verisk Maplecroft. As a Client Success Associate, you will play a critical role in ensuring the success of our corporate clients in the Americas.

About the Role

You will work closely with our global Client Success and Corporate Sales teams, as well as the broader business, to provide support and build relationships with our corporate accounts. Your primary objective will be to provide consistently excellent service to our clients, meeting their immediate platform and data usage needs, and ensuring they are gaining maximum value from their subscription.

Responsibilities
  • Provide support to sales account managers' clients, allowing them to focus on revenue-generating activity, by contributing to client engagement activity and producing actionable client insights through data analysis or projects.
  • Liaise with the Marketing, Technology, Analytics, Product, and Research teams globally to achieve commercial goals.
  • Seek to drive clients' adoption of their subscriptions, assist account managers with their expansion work through a soft sales approach, bring about client advocacy by contributing excellent customer service as a brand differentiator, and form strong relationships with key stakeholders across your accounts.
Requirements
  • Relevant undergraduate degree.
  • 2 years of hands-on experience working in a Client Success or similar role. Experience in a sustainability, risk, or ESG role would be a plus but is not essential, as would experience of working in a SaaS business.
  • Well-developed communication skills which enable you to explain complex topics simply and engagingly to audiences with varying degrees of contextual and technical awareness and in multiple different contexts (calls and screen share interactions, in-person formal presentations and training sessions, etc.).
  • Strong interpersonal skills and collaboration: you should be able to listen to, learn from, persuade, and build relationships with a range of clients and external and internal stakeholders with diverse backgrounds and experiences.
  • Detail orientation, problem-solving, and organizational skills: you must be able to master the details of a range of data-analytic products, articulate the value proposition of qualitative analysis, autonomously manage a varied and demanding workflow, and proactively suggest solutions while still knowing when to draw in other subject matter experts from across the business.
Preferred Qualifications
  • Relevant postgraduate degree.
  • Strong written communication and analytical skills in relation to learning and training materials.
  • Experience of operating in a global Client Success team, supporting a Sales team with the main objective of client retention, and equipped with an excellent team and collaboration skill set.
About Verisk Maplecroft

For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.

At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.

We value learning, caring, and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.

We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.

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