Senior Partner Success Manager

3 days ago


Boston, Massachusetts, United States CLASP Full time
About Us

Clasp, a venture-based fintech headquartered in Boston, MA, is revolutionizing the way employers attract and retain critical talent in hard-to-hire fields while addressing the student debt crisis. Our innovative platform connects employers, educational institutions, and diverse talent to drive mutual benefit using accessible education financing as the thread.

Recognized as a Forbes Fintech 50 company, a portfolio company of SHRM (Society of Human Resource Management), and named "Startup of the Year" by StartUp Boston, Clasp is dedicated to social impact and innovation.

What We Need

As a Partner Success Manager, you will play a critical role in fostering and maintaining strong relationships with our enterprise clients. Your primary responsibility will be to ensure client satisfaction, retention, and growth by providing top-tier support and strategic solutions.

What You Will Do
  • Serve as the main point of contact for assigned enterprise accounts, ensuring consistent and effective communication.
  • Develop a deep understanding of clients' needs, objectives, and challenges, and provide tailored recommendations to meet their goals.
  • Ensure client satisfaction through timely and effective support, addressing any issues that arise promptly and professionally.
  • Monitor and analyze client performance metrics to identify areas for improvement and proactively address them.
  • Collaborate with internal teams to design and deliver customized solutions that align with client objectives.
  • Conduct regular check-ins and business reviews with clients to assess their success and make strategic recommendations.
  • Identify opportunities for upselling and cross-selling additional services to enhance client value and drive revenue growth.
  • Track and report on key performance indicators (KPIs) related to client success, providing insights to internal stakeholders.
  • Manage client renewals, focusing on reducing churn rates and ensuring long-term client retention.
  • Maintain accurate records of all client interactions, activities, and progress in CRM software.
What We Offer

Competitive cash and equity compensation, health benefits, 401k, commuter benefits, flexible PTO policy, and opportunities to grow and perform in a fast-paced environment alongside a stellar team.



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