Health Insurance Client Success Manager

17 hours ago


Boston, Massachusetts, United States Gradient AI Full time
About the Role

We are seeking a skilled Client Success Manager to join our team at Gradient AI. As a key member of our Client Services team, you will be responsible for delivering exceptional client experiences and driving business growth through our predictive analytics health products.

Your primary focus will be on building and maintaining long-term partnerships with our health insurance clients, guiding them through the implementation process, and ensuring they achieve optimal value from our solutions.

You will work closely with our sales, product, data science, and engineering teams to develop and execute strategies that meet client needs and drive business results.

Key responsibilities will include:

  • Developing and executing client engagement strategies to drive business growth and client satisfaction
  • Collaborating with cross-functional teams to design and deliver tailored solutions that meet client needs
  • Providing exceptional client support and ensuring timely issue resolution
  • Analyzing client data to identify opportunities for growth and improvement
  • Developing and maintaining strong relationships with clients and internal stakeholders

Qualifications for this role include:

  • 4+ years of experience in a customer-facing role in the health insurance or healthcare industry
  • Proven track record of delivering exceptional client experiences and driving business growth
  • Strong analytical and problem-solving skills, with ability to analyze complex data and develop actionable insights
  • Excellent communication and interpersonal skills, with ability to build strong relationships with clients and internal stakeholders
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual with a passion for delivering exceptional client experiences, we encourage you to apply for this exciting opportunity.

We are an equal opportunity employer and welcome applications from diverse candidates.



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