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Customer Success Manager

1 month ago

Boston, Massachusetts, United States Candex Full time
Job Title: Customer Success Manager

Candex is a rapidly growing private global B2B fintech company on a mission to revolutionize the way businesses engage and pay their suppliers. We are seeking a dedicated Customer Success Manager to coordinate the launch activities for new clients and expansions for existing clients into new countries, categories, or applications.

Key Responsibilities:

  • Coordinate the launch of clients, including project management, technical coordination, training & communications plans
  • Identify, set up, and hold meetings with various internal and external teams to progress the project
  • Oversee and address any support and/or technical issues associated with clients during this period
  • Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch
  • Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
  • Responsible for communication around timelines, project management & action items

Requirements:

  • 3+ years of relevant experience working with enterprise companies
  • Knowledge of SaaS platforms and technology implementation in B2B environments
  • Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
  • Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
  • Knowledge of customer service practices
  • Great at relationship building
  • Excellent oral and written communication skills
  • Strong interpersonal and organizational skills
  • High attention to detail
  • Self-motivated and self-directed

Why Work With Us:

  • We are humble, hungry, intelligent and collaborative
  • Unlimited PTO and a flexible working environment
  • We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
  • We also provide Life Insurance, Short Term Disability and Long Term Disability
  • Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
  • 401(k) retirement plan
  • Home Office Setup
  • Team-building off-sites and outings

Candex is an equal opportunity employer and welcomes applications from diverse backgrounds. If you're passionate about customer success and want to join a dynamic team, please don't hesitate to apply.