Customer Success Manager
2 days ago
Candex is a rapidly growing private global B2B fintech company on a mission to revolutionize the way businesses engage and pay their suppliers. We are seeking a dedicated Customer Success Manager to coordinate the launch activities for new clients and expansions for existing clients into new countries, categories, or applications.
Key Responsibilities:
- Coordinate the launch of clients, including project management, technical coordination, training & communications plans
- Identify, set up, and hold meetings with various internal and external teams to progress the project
- Oversee and address any support and/or technical issues associated with clients during this period
- Identify product enhancements, improvements, or expansions to meet the needs of Candex customers and create value for the organization and our clients prior to launch
- Responsible for assembling documentation for each client relevant to training, systems, information, settings, configurations, contacts, etc.
- Responsible for communication around timelines, project management & action items
Requirements:
- 3+ years of relevant experience working with enterprise companies
- Knowledge of SaaS platforms and technology implementation in B2B environments
- Bachelor's or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance
- Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint
- Knowledge of customer service practices
- Great at relationship building
- Excellent oral and written communication skills
- Strong interpersonal and organizational skills
- High attention to detail
- Self-motivated and self-directed
Why Work With Us:
- We are humble, hungry, intelligent and collaborative
- Unlimited PTO and a flexible working environment
- We offer comprehensive medical, dental, and vision, Flexible Spending Account, Health Savings Account (with an employer contribution)
- We also provide Life Insurance, Short Term Disability and Long Term Disability
- Wellbeing benefits through Employee Assistance Program, Spring Health and OneMedical
- 401(k) retirement plan
- Home Office Setup
- Team-building off-sites and outings
Candex is an equal opportunity employer and welcomes applications from diverse backgrounds. If you're passionate about customer success and want to join a dynamic team, please don't hesitate to apply.
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