Luxury Residential Ambassador

3 weeks ago


New York, New York, United States Pistilli Management Full time

The Luxury Residential Ambassador position at Pistilli Management requires a dedicated individual to provide exceptional customer service within a high-end residential setting.

Responsibilities include:

  • Interacting with residents and guests to ensure a seamless experience.
  • Maintaining in-depth knowledge of the building and surrounding area to provide informed recommendations.
  • Monitoring and controlling access to the property from the main entrance.
  • Reporting any suspicious activity to the front desk according to established procedures.
  • Handling resident complaints and assisting with problem-solving to resolve issues efficiently.
  • Coordinating with housekeeping and maintenance teams to address resident concerns.
  • Processing incoming and outgoing packages through the building's secure system.
  • Managing maintenance requests and incident reports through the building's online portal.
  • Coordinating loading dock schedules for move-ins and move-outs.
  • Preparing daily shift reports to ensure transparency and accountability.
  • Reporting resident or guest dissatisfaction to the property manager or head concierge.
  • Performing other administrative duties as directed by management.


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