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Floor Ambassador I

1 month ago

New York, New York, United States Canon U.S.A., Inc. Full time
Job Title: Floor Ambassador I

At Canon U.S.A., Inc., we are seeking a highly skilled and customer-focused Floor Ambassador I to join our team. As a key member of our support staff, you will be responsible for providing exceptional hospitality and customer service to our clients, guests, and vendors.

Key Responsibilities:
  • Customer Service: Ensure total customer satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships.
  • Mail/Packages/Pouches: Receive, sort, and deliver all incoming mail & packages to assigned floors and within established time frames. Log outgoing and incoming items as required and review for accuracy/completeness.
  • Supplies/Copying/Administration: Organize and distribute supplies to client employees as detailed in job requests; Verify and log orders upon delivery. Monitor inventory of supplies, stock paper and toner, and keep Floor Ambassador offices and copy areas neat and organized.
  • Records: Perform document scanning, maintain files, retrieve files from Records Center for client use as requested, and deliver files to clients within established time frames.
Requirements:
  • High school Diploma or equivalent
  • 1+ years' experience working in hospitality/concierge setting, including mailroom/copy experience or professional office environment
  • Thorough knowledge of all metering, weighting, logging, and other shipping procedures
  • Proficient computer skills
  • Excellent customer service, professional attitude, and appearance
  • Strong communication skills, oral and written
  • Proven ability to remain calm under pressure, good work ethic, sound judgment, and good problem-solving abilities
What We Offer:
  • Competitive pay & benefits
  • Comprehensive training and development programs that prepare employees to advance from within
  • A company focused on creating a positive work and client environment
  • Employee discounts on entertainment, products, and services nationwide