Seasonal Service Ambassador, Shoe Salon
4 weeks ago
The Service Concierge is a vital part of our selling environment, focusing on delivering exceptional service excellence. This role welcomes clients, discovers their purpose for visiting, and guides them through their journey, ensuring a seamless and modern luxury client experience.
Key Responsibilities- Provide exceptional service, establishing Neiman Marcus as a leader in client experience.
- Ensure all clients are greeted warmly and welcomed in a timely manner, acting as a personal host and joining their in-store journey.
- Discover the purpose of the client's visit by engaging authentically, encouraging conversation, and determining the best next step to ensure a seamless experience.
- Read client cues and help expedite their experience.
- Empower thoughtful gestures to create memorable moments.
- Process Expert - Guarantee the customer's experience is efficient and easy.
- Swiftly manage escalated customer issues, partnering with in-store leadership when required.
- Provide timely follow-through on customer requests, inquiries, and needs.
- Regular appointment partnership with Client Advisors - ensuring consistent client engagement and providing forethought to customer expectations.
- Leverage digital, in-store, and web-based communication tools for comprehensive client perspective, enabling clear path to exceed expectations.
- Services Champion - Global Store Experience Ambassador.
- Principal staffing in Client Services, offering clients a destination for inquiries and services requests.
- Assist with returns, curbside pickup, buy online / pick up in store, change requests, cash pickup, and other duties as assigned.
- Coordinate with internal services partners to deliver seamless client experiences and exceeding expectations.
- Promote all in-store activations, animation, events, InCircle benefits, and services, including alterations, the restaurant, spa treatments, valet, appropriate for client based on acquired information and client cues.
- Minimum 1 year of experience.
- Experience in customer service or hospitality industries with proven ability to effectively promote products and services.
- Familiar with and able to use retail and mobile technologies.
- Associates must be willing to work a flexible schedule based on business needs, which will include evenings, weekends, and holidays.
We offer an inclusive and comprehensive range of benefits to our valued associates, including:
- Medical, Dental, Vision Benefits.
- Disability Benefits.
- Paid Parental Leave, Paid Family Leave, and Adoption Support.
- Paid Time Off.
- Retirement Savings Plan (401K) and Life Insurance.
- Financial Solutions.
- NMG Associates Core Discount of 30%.
- Personal and Professional Development Opportunities.
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