Senior Manager of Scaled Operations

2 weeks ago

Phoenix, Arizona, United States Waymo Full time

Waymo is a pioneering company in autonomous driving technology, dedicated to becoming the most reliable driver. Originating from the Google Self-Driving Car Project in 2009, Waymo has concentrated on developing the Waymo Driver—The World's Most Experienced DriverTM—to enhance mobility access while significantly reducing traffic-related fatalities. The Waymo Driver powers Waymo One, a fully autonomous ride-hailing service, and is adaptable to various vehicle platforms and applications. With over one million rider-only trips facilitated by its extensive experience of autonomously navigating tens of millions of miles on public roads and simulating tens of billions of miles across 13+ U.S. states, Waymo is at the forefront of this technology.

Waymo Operations is committed to delivering the Waymo Driver globally. Our team is focused on building and scaling the world’s first and leading autonomous fleet and operational platform. From sourcing components to managing end customer interactions, we create and enhance value for Waymo through the orchestrated deployment of the Waymo Driver. We are dedicated to fostering a culture of inclusivity and celebration, valuing diverse backgrounds, perspectives, and experiences. We believe that inclusive actions lead to equitable outcomes and encourage all team members to contribute their ideas to help Waymo better serve the communities we operate in.

In this hybrid position, you will report directly to our Head of Fleet Response.

Your Responsibilities:

  • Drive Operations Center initiatives by defining project scope, implementing processes, and fostering continuous improvement.
  • Lead a dedicated team of full-time employees overseeing 24/7 operations, managing high-severity incidents, ensuring quality of resolutions, and iterating on enhancements.
  • Collaborate with internal safety and product teams to develop roadmaps for tooling, processes, and personnel enablement to enhance event resolution.
  • Oversee long-term vendor strategies for the Operations Center, including budget management, invoicing, cost forecasting, contract negotiations, and service level agreements.
  • Formulate strategies to mitigate the impact of high-risk events, assess ongoing vendor partnership requirements, and present recommendations to influence senior leadership and internal stakeholders.
  • Ensure operational accountability by coordinating with vendor contacts to monitor and guarantee successful execution of contract terms related to resources, quality, and service delivery.
  • Enhance vendor selection and overall operational strategies to align with Waymo's objectives and long-term vision by sourcing new partners, expanding service offerings, and leading contract negotiations.
  • Implement vendor-specific infrastructure, including necessary security measures and tools to meet service level agreements.
  • Conduct internal business reviews and collaborate with global teams to improve key performance metrics.
Your Qualifications:
  • 10+ years of experience in program/vendor management within operations, strategy, and planning.
  • 5+ years of experience leading 24/7 operations related to emergency response, incident management, or high-risk event mitigation.
  • Bachelor's degree in business or a related field.
  • Proficient in leveraging project management best practices and tools.
Preferred Qualifications:
  • 8+ years of experience managing multiple vendor partnerships for a single operation.
  • 8+ years of experience leading outsourcing engagements, particularly in scaling operations and enhancing immature processes.
  • Master's Degree in Business Administration.
#LI-Hybrid

The expected base salary range for this full-time position across U.S. locations is outlined below. Actual starting pay will be determined based on job-related factors, including exact work location, experience, relevant training and education, and skill level. Your recruiter can provide more details about the specific salary range for the role location or, if the role is remote, the specific salary range for your preferred location during the hiring process.

Waymo employees are also eligible to participate in Waymo's discretionary annual bonus program, equity incentive plan, and comprehensive Company benefits program, subject to eligibility requirements.

Salary Range

$180,000 - $227,000 USD

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