Hotel Operations Manager

6 days ago

Albany, New York, United States Hotel Resource Full time
Job Summary

We are seeking a highly motivated and experienced Hotel Operations Manager to join our team at Hotel Resource. As a key member of our hotel management team, you will be responsible for overseeing the day-to-day operations of our housekeeping department, ensuring that our guests receive exceptional service and that our facilities are maintained to the highest standards.

Key Responsibilities
  • Supervise and manage a team of housekeeping staff, providing guidance and support to ensure that they are equipped to deliver excellent service to our guests.
  • Develop and implement effective housekeeping procedures and protocols to ensure that our facilities are maintained to the highest standards.
  • Conduct regular inspections of our rooms and public areas to identify areas for improvement and implement changes as necessary.
  • Manage the inventory of housekeeping supplies and equipment, ensuring that we have the necessary resources to maintain our high standards.
  • Collaborate with other departments, such as front desk and maintenance, to ensure that our guests receive a seamless and enjoyable experience.
  • Monitor and report on key performance indicators, such as guest satisfaction and room cleanliness, to identify areas for improvement.
Requirements
  • 1-3 years of experience in a hotel housekeeping or operations role.
  • Associate's degree or equivalent from a two-year college or technical school.
  • Excellent communication and leadership skills, with the ability to motivate and inspire a team.
  • Strong organizational and time-management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to work in a fast-paced environment and adapt to changing circumstances.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional development and advancement. If you are a motivated and experienced hotel operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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