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Restaurant Operations Manager

2 months ago

Albany, New York, United States JO Restaurant Group Full time
Job Overview

The Restaurant Operations Manager is responsible for overseeing the day-to-day operations of the Front of House at JO Restaurant Group's Primrose location. This role requires a strong leader who can manage staff, maintain high standards of customer service, and drive sales growth.

Key Responsibilities
  • Operational Excellence
    • Develop and implement strategies to improve operational efficiency and reduce costs
    • Monitor and analyze sales data to identify trends and areas for improvement
  • Staff Management
    • Recruit, train, and develop a high-performing team of restaurant staff
    • Provide coaching and feedback to staff to ensure excellent customer service
  • Cash Handling and Compliance
    • Manage cash handling procedures to ensure accuracy and compliance
    • Conduct regular audits to ensure adherence to company policies and procedures
  • Customer Service
    • Ensure high standards of customer service are maintained at all times
    • Address customer complaints in a professional and timely manner
Requirements
  • Education
    • Associate's Degree in Hospitality Management or related field
  • Experience
    • 2 years of foodservice experience, minimum 1 year at supervisory level
    • Experience with scheduling, training, management, and staff development
  • Skills
    • Exceptional knowledge of cash handling and bank report reconciliation
    • Experience performing safe audits and accounting compliance
    • Reliable transportation
Benefits
  • 401K with employer match
  • Competitive health insurance benefits (medical, dental and vision) available to members averaging only 24 hours per week
  • HSA option available
  • Supplemental insurance policies through AFLAC available
  • Paid vacation, sick time and holidays
  • Employee discount on food