IT Support Specialist

6 hours ago


Sacramento, California, United States System One Full time
Job Summary

We are seeking a skilled IT Service Desk Analyst to provide technical assistance and support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to troubleshoot technical issues.

Key Responsibilities
  • Provide technical support and assistance to clients via phone, email, or in-person
  • Assess and resolve technical issues related to computer systems, software, and hardware
  • Collaborate with internal teams to identify and implement process improvements
  • Monitor and handle escalations from external service providers
  • Update service documentation and SOPs to reflect current practices and procedures
Requirements
  • Basic knowledge of Microsoft OS, Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, and cyber security
  • Effective problem-solving and troubleshooting abilities
  • Advanced collaboration, communication, and interpersonal skills
  • Excellent organizational and time management skills
  • High school diploma or equivalent and minimum 1 year of experience providing end-user technology support
About Us

TeamPeople, a division of System One, is a company dedicated to providing superior customer service. We value diversity, inclusion, and customer satisfaction, and we strive to create a positive and supportive work environment.


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