IT Support Specialist
6 hours ago
We are seeking a skilled IT Service Desk Analyst to provide technical assistance and support to our clients. The ideal candidate will have excellent communication skills, a strong understanding of computer systems, and the ability to troubleshoot technical issues.
Key Responsibilities- Provide technical support and assistance to clients via phone, email, or in-person
- Assess and resolve technical issues related to computer systems, software, and hardware
- Collaborate with internal teams to identify and implement process improvements
- Monitor and handle escalations from external service providers
- Update service documentation and SOPs to reflect current practices and procedures
- Basic knowledge of Microsoft OS, Windows 10, Microsoft Office Suite, VPN, network, hardware, peripherals, and cyber security
- Effective problem-solving and troubleshooting abilities
- Advanced collaboration, communication, and interpersonal skills
- Excellent organizational and time management skills
- High school diploma or equivalent and minimum 1 year of experience providing end-user technology support
TeamPeople, a division of System One, is a company dedicated to providing superior customer service. We value diversity, inclusion, and customer satisfaction, and we strive to create a positive and supportive work environment.
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